100
NPS
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Brand Page
OneClass
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About OneClass' Brand
OneClass builds the largest library of educational content for university students.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
OneClass NPS
OneClass's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether OneClass's customers would recommend using the product based on a scale of -100 to 100.
OneClass Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
OneClass NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneClass Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OneClass users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OneClass Product Quality
5/5
OneClass has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneClass' overall Product Quality score rated by its users and customers.
OneClass Product Information
OneClass’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://oneclass.com
- Company Size
- 51-200 Employees
Industry
Tech
Education
OneClass Pricing
OneClass ROI & Value For Money
5/5
OneClass has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneClass' overall ROI score rated by its users and customers.
OneClass Customer Service
5/5
OneClass has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneClass' overall Customer Service score rated by its users and customers.
About OneClass's Customer Service
Address
365 Bloor Street East, Unit 1902, Toronto, IA M4W 3L4 Canada
Website
http://oneclass.com
Phone Number
888-453-9485
Consumer vs. Employees
OneClass scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of OneClass would recommend the brand to a friend. ENPS measures how likely OneClass employees would recommend working at OneClass to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
