30
NPS
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ONEHOPE
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About ONEHOPE's Brand
ONEHOPE is a social enterprise that sells wine and other products and services to raise awareness and funding for charitable organizations.
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
ONEHOPE NPS
ONEHOPE's Net Promoter Score (NPS) is a 30 with 59% Promoters, 12% Passives, and 29% Detractors. Net Promoter Score tracks whether ONEHOPE's customers would recommend using the product based on a scale of -100 to 100.
ONEHOPE Overall NPS
| 59% | Promoters |
|---|---|
| 12% | Passives |
| 29% | Detractors |
ONEHOPE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 14 | Mar 2022 | 14 |
Apr 2022 25 | Apr 2022 | 25 |
Jun 2022 20 | Jun 2022 | 20 |
Jul 2022 22 | Jul 2022 | 22 |
Nov 2022 25 | Nov 2022 | 25 |
Jan 2023 21 | Jan 2023 | 21 |
Apr 2023 24 | Apr 2023 | 24 |
Jul 2023 26 | Jul 2023 | 26 |
Oct 2023 29 | Oct 2023 | 29 |
Feb 2024 25 | Feb 2024 | 25 |
Apr 2024 27 | Apr 2024 | 27 |
Aug 2024 28 | Aug 2024 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ONEHOPE NPS by Gender
ONEHOPE's NPS was rated 34 by Female customers on Comparably.
Female
34
ONEHOPE's NPS was rated 34 by Female customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Male
N/A
ONEHOPE's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ONEHOPE NPS by Usage
ONEHOPE's NPS was rated 0 points by customers who have used ONEHOPE's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
ONEHOPE Customer Reviews
Out of the 2 ONEHOPE customer reviews 1 was positive and 1 was constructive. ONEHOPE customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ONEHOPE Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of ONEHOPE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ONEHOPE Customer Loyalty Score by Gender
ONEHOPE's Customer Loyalty score was rated 90 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ONEHOPE.
Female
90%
Yes
Male
N/A
Yes
ONEHOPE Customer Loyalty Score by Usage
ONEHOPE's Customer Loyalty score was rated 70% by customers who have used ONEHOPE's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ONEHOPE Product Quality
4.2/5
ONEHOPE has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ONEHOPE Product Information
ONEHOPE’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.onehopewine.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Ecommerce and Marketplaces
Food and Beverages
Quick Insights into ONEHOPE Product Quality
ONEHOPE's Product Quality score was rated highest by Female customers.
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Ranked ONEHOPE Product Quality the Highest
ONEHOPE Product Quality Score by Gender
ONEHOPE's Product Quality score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ONEHOPE.
Female
4.8/5
Male
N/A
ONEHOPE Product Quality Score by Usage
ONEHOPE's Product Quality score was rated 4.2 stars by customers who have used ONEHOPE's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ONEHOPE Pricing
ONEHOPE ROI & Value For Money
4/5
ONEHOPE has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into ONEHOPE ROI
ONEHOPE's ROI score was rated highest by Female customers.
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Ranked ONEHOPE ROI the Highest
ONEHOPE ROI Score by Gender
ONEHOPE's ROI score was rated 4.7 by Female customers on Comparably.
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Female
4.7/5
Male
N/A
ONEHOPE ROI Score by Usage
ONEHOPE's ROI score was rated 4.1 stars by customers who have used ONEHOPE's products/services for Less than 1 Year.
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ONEHOPE Customer Satisfaction (CSAT)
ONEHOPE Customer Satisfaction (CSAT) Score
80 / 100
ONEHOPE has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
73%
Satisfied
7%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ONEHOPE Customer Satisfaction
ONEHOPE's Customer Satisfaction score was rated highest by Female customers.
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Ranked ONEHOPE Customer Satisfaction the Highest
ONEHOPE Customer Satisfaction Score by Gender
ONEHOPE's Customer Satisfaction score was rated 80 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ONEHOPE.
80 / 100
FemaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ONEHOPE Customer Service
4.1/5
ONEHOPE has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About ONEHOPE's Customer Service
Address
8305 St Helena Hwy, Rutherford, Napa, CA 94558
Website
http://www.onehopewine.com
Quick Insights into ONEHOPE Customer Service
ONEHOPE's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked ONEHOPE's Customer Service score.
Ranked ONEHOPE Customer Service the Highest
ONEHOPE Customer Service Score by Gender
ONEHOPE's Customer Service score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ONEHOPE.
Female
4.6/5
Male
N/A
ONEHOPE Customer Service Score by Usage
ONEHOPE's Customer Service score was rated 4.1 stars by customers who have used ONEHOPE's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ONEHOPE as an Employer
3.9/5
ONEHOPE has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ONEHOPE scored a 30 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of ONEHOPE would recommend the brand to a friend. ENPS measures how likely ONEHOPE employees would recommend working at ONEHOPE to a friend.
Net Promoter Score
30
NPS Score
| 59% | Promoters |
|---|---|
| 12% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 81% | Promoters |
|---|---|
| 0% | Passive |
| 19% | Detractors |
