17
NPS
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OneMain Holdings
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About OneMain Holdings' Brand
OneMain Financial provides personal loans with one on one, local service at branches nationwide.
Brand at a Glance
79%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
3.6/5
Customer Service
OneMain Holdings NPS
OneMain Holdings's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether OneMain Holdings's customers would recommend using the product based on a scale of -100 to 100.
OneMain Holdings Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
OneMain Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Sep 2021 -50 | Sep 2021 | -50 |
Feb 2022 -20 | Feb 2022 | -20 |
Mar 2022 0 | Mar 2022 | 0 |
Feb 2024 -15 | Feb 2024 | -15 |
Mar 2024 -13 | Mar 2024 | -13 |
May 2024 -11 | May 2024 | -11 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 9 | Jan 2025 | 9 |
Mar 2025 17 | Mar 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneMain Holdings NPS by Gender
OneMain Holdings's NPS was rated 33 by Female customers on Comparably.
Female
33
OneMain Holdings's NPS was rated 33 by Female customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Male
N/A
OneMain Holdings's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
OneMain Holdings Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of OneMain Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OneMain Holdings Customer Loyalty Score by Gender
OneMain Holdings's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
OneMain Holdings Product Quality
2.7/5
OneMain Holdings has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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OneMain Holdings Product Information
OneMain Holdings’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into OneMain Holdings Product Quality
OneMain Holdings's Product Quality score was rated highest by Female customers.
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Ranked OneMain Holdings Product Quality the Highest
OneMain Holdings Product Quality Score by Gender
OneMain Holdings's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OneMain Holdings.
Female
3.5/5
Male
N/A
OneMain Holdings Pricing
OneMain Holdings ROI & Value For Money
3/5
OneMain Holdings has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into OneMain Holdings ROI
OneMain Holdings's ROI score was rated highest by Female customers.
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Ranked OneMain Holdings ROI the Highest
OneMain Holdings ROI Score by Gender
OneMain Holdings's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
OneMain Holdings Customer Satisfaction (CSAT)
OneMain Holdings Customer Satisfaction (CSAT) Score
55 / 100
OneMain Holdings has an overall Customer Satisfaction score of 55 rated by its users and customers.
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Very Satisfied
33%
Satisfied
22%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OneMain Holdings Customer Satisfaction
OneMain Holdings's Customer Satisfaction score was rated highest by Female customers.
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Ranked OneMain Holdings Customer Satisfaction the Highest
OneMain Holdings Customer Satisfaction Score by Gender
OneMain Holdings's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
OneMain Holdings Customer Service
3.6/5
OneMain Holdings has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About OneMain Holdings's Customer Service
Address
100 International Drive, Baltimore, MD 21202
Website
http://www.onemainfinancial.com
Quick Insights into OneMain Holdings Customer Service
OneMain Holdings's Customer Service score was rated highest by Female customers.
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Ranked OneMain Holdings Customer Service the Highest
OneMain Holdings Customer Service Score by Gender
OneMain Holdings's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OneMain Holdings.
Female
4.1/5
Male
N/A
OneMain Holdings as an Employer
2.9/5
OneMain Holdings has a 2.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
OneMain Holdings scored a 17 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of OneMain Holdings would recommend the brand to a friend. ENPS measures how likely OneMain Holdings employees would recommend working at OneMain Holdings to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 40% | Promoters |
|---|---|
| 27% | Passive |
| 33% | Detractors |
