64
NPS
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ONEOK
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About ONEOK's Brand
ONEOK, Inc. is a diversified energy company with operations in 14 states.
Brand at a Glance
74%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
ONEOK NPS
ONEOK's Net Promoter Score (NPS) is a 64 with 73% Promoters, 18% Passives, and 9% Detractors. Net Promoter Score tracks whether ONEOK's customers would recommend using the product based on a scale of -100 to 100.
ONEOK Overall NPS
| 73% | Promoters |
|---|---|
| 18% | Passives |
| 9% | Detractors |
ONEOK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Apr 2023 33 | Apr 2023 | 33 |
Nov 2023 60 | Nov 2023 | 60 |
Dec 2023 49 | Dec 2023 | 49 |
Feb 2024 57 | Feb 2024 | 57 |
Mar 2024 63 | Mar 2024 | 63 |
Jun 2024 60 | Jun 2024 | 60 |
Aug 2025 63 | Aug 2025 | 63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ONEOK NPS by Ethnicity
ONEOK's NPS was rated 67 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 67 | African American/Black | 67 |
ONEOK NPS by Usage
ONEOK's NPS was rated 0 points by customers who have used ONEOK's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
ONEOK Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of ONEOK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ONEOK Customer Loyalty Score by Ethnicity
ONEOK's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ONEOK.
70
out of 100
African American/Black
ONEOK Customer Loyalty Score by Usage
ONEOK's Customer Loyalty score was rated 70% by customers who have used ONEOK's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ONEOK Customer Loyalty Score by Industry
ONEOK's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ONEOK Product Quality
4.1/5
ONEOK has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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ONEOK Product Information
ONEOK’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ONEOK's product the highest.
- Website
- http://www.oneok.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into ONEOK Product Quality
ONEOK's Product Quality score was rated highest by African American/Black customers.
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Ranked ONEOK Product Quality the Highest
ONEOK Product Quality Score by Ethnicity
ONEOK's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ONEOK.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
ONEOK Product Quality Score by Usage
ONEOK's Product Quality score was rated 4.1 stars by customers who have used ONEOK's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ONEOK Product Quality Score by Industry
ONEOK's Product Quality score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ONEOK Pricing
ONEOK ROI & Value For Money
4.1/5
ONEOK has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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ONEOK Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ONEOK ROI
ONEOK's ROI score was rated highest by African American/Black customers.
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Ranked ONEOK ROI the Highest
ONEOK ROI Score by Ethnicity
ONEOK's ROI score was rated 4.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ONEOK.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.8 | African American/Black | 4.8 |
ONEOK ROI Score by Usage
ONEOK's ROI score was rated 4 stars by customers who have used ONEOK's products/services for Less than 1 Year.
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ONEOK ROI Score by Industry
ONEOK's ROI score was rated 4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ONEOK Customer Satisfaction (CSAT)
ONEOK Customer Satisfaction (CSAT) Score
72 / 100
ONEOK has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
36%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ONEOK Customer Satisfaction
ONEOK's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked ONEOK's Customer Satisfaction.
Ranked ONEOK Customer Satisfaction the Highest
ONEOK Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
ONEOK's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ONEOK.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
ONEOK Customer Satisfaction Score by Usage
ONEOK's Customer Satisfaction score was rated 66 points by customers who have used ONEOK's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ONEOK Customer Satisfaction Score by Industry
ONEOK's Customer Satisfaction score was rated 66 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ONEOK Customer Satisfaction Score by Industry",
"text": "ONEOK's Customer Satisfaction score was rated 66 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "ONEOK's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 66
}
]
}ONEOK Customer Service
4.2/5
ONEOK has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ONEOK's Customer Service
Address
ONEOK Plaza 100 West 5th St., Tulsa, OK
Website
http://www.oneok.com/
Phone Number
(918)588-7000
Quick Insights into ONEOK Customer Service
ONEOK's Customer Service score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked ONEOK's Customer Service score.
Ranked ONEOK Customer Service the Highest
ONEOK Customer Service Score by Ethnicity
ONEOK's Customer Service score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ONEOK.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
ONEOK Customer Service Score by Usage
ONEOK's Customer Service score was rated 4.1 stars by customers who have used ONEOK's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ONEOK Customer Service Score by Industry
ONEOK's Customer Service score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ONEOK as an Employer
3.5/5
ONEOK has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
ONEOK scored a 64 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of ONEOK would recommend the brand to a friend. ENPS measures how likely ONEOK employees would recommend working at ONEOK to a friend.
Net Promoter Score
64
NPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 48% | Promoters |
|---|---|
| 28% | Passive |
| 24% | Detractors |
