-75
NPS
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OneRent
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About OneRent's Brand
OneRent operates as an online platform that enables college students to find off-campus houses and apartments.
Brand at a Glance
85%
Customer Loyalty
2.1/5
Product Quality
2.3/5
Pricing
1.8/5
Customer Service
OneRent NPS
OneRent's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether OneRent's customers would recommend using the product based on a scale of -100 to 100.
OneRent Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
OneRent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Aug 2023 -75 | Aug 2023 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneRent Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of OneRent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OneRent Product Quality
2.1/5
OneRent has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock OneRent's overall Product Quality score rated by its users and customers.
OneRent Product Information
OneRent’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- https://www.onerent.co/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
OneRent Pricing
OneRent ROI & Value For Money
2.3/5
OneRent has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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OneRent Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OneRent Customer Service
1.8/5
OneRent has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About OneRent's Customer Service
Address
San Jose, CA
Website
https://www.onerent.co/
OneRent as an Employer
3.4/5
OneRent has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
OneRent scored a -75 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of OneRent would recommend the brand to a friend. ENPS measures how likely OneRent employees would recommend working at OneRent to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
