0
NPS
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Brand Page
OneShield
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About OneShield's Brand
OneShield is an innovative provider of core software solutions that has been serving Property & Casualty insurance carriers for over 20 years. Deployed in the cloud, our portfolio of standalone, subscription, and SaaS products includes enterprise-class policy management, billing, claims, rating, and analytics. Fueled by a significant recent growth investment from a consortium of investors led by Pacific Lake Partners and Bain Capital, OneShield has significantly expanded its customer base in the last two years. Our recurring revenue has nearly doubled over that period.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
OneShield NPS
OneShield's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether OneShield's customers would recommend using the product based on a scale of -100 to 100.
OneShield Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
OneShield NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OneShield Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OneShield users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OneShield Product Quality
5/5
OneShield has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneShield's overall Product Quality score rated by its users and customers.
OneShield Product Information
OneShield’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.oneshield.com
- Company Size
- 501-1,000 Employees
Industry
Insurance
OneShield Pricing
OneShield ROI & Value For Money
5/5
OneShield has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneShield's overall ROI score rated by its users and customers.
OneShield Customer Satisfaction (CSAT)
OneShield Customer Satisfaction (CSAT) Score
100 / 100
OneShield has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OneShield Customer Service
5/5
OneShield has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OneShield's overall Customer Service score rated by its users and customers.
About OneShield's Customer Service
Address
62 Forest Street, Marlborough, MA
Website
http://www.oneshield.com
Phone Number
8016439069
OneShield as an Employer
3.7/5
OneShield has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
OneShield scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of OneShield would recommend the brand to a friend. ENPS measures how likely OneShield employees would recommend working at OneShield to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
