46
NPS
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Brand Page
Onfleet
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About Onfleet's Brand
Onfleet makes it easy for businesses to manage their local delivery operations.
Brand at a Glance
4/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
Onfleet NPS
Onfleet's Net Promoter Score (NPS) is a 46 with 63% Promoters, 20% Passives, and 17% Detractors. Net Promoter Score tracks whether Onfleet's customers would recommend using the product based on a scale of -100 to 100.
Onfleet Overall NPS
| 63% | Promoters |
|---|---|
| 20% | Passives |
| 17% | Detractors |
Onfleet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 43 | Aug 2020 | 43 |
May 2025 45 | May 2025 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Onfleet NPS by Usage
Onfleet's NPS was rated 40 points by customers who have used Onfleet's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
Onfleet Product Quality
4/5
Onfleet has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Onfleet's overall Product Quality score rated by its users and customers.
Onfleet Product Information
Onfleet serves markets in the United States, Asia, Europe, Japan, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Onfleet supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Onfleet’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://onfleet.com
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Enterprise
Mobile App
Travel
Languages Supported
English
Arabic
French
German
Spanish
Russian
Product Type
Transportation Management Software
Fleet Management Software
Transportation Dispatch Software
Delivery Management Software
Logistics Software
Route Planning Software
Food Delivery Software
Courier Software
Onfleet Pricing
Onfleet ROI & Value For Money
4.2/5
Onfleet has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Onfleet's overall ROI score rated by its users and customers.
Onfleet Pricing Plans
Onfleet has a pricing structure that accommodates small, medium, and large businesses. Starting from $149/month, Onfleet uses a subscription model and offers the following: Starter, 1000 tasks per month – $149 per month, Basic, 2500 tasks per month – $349 per month, and Premium, 5000 tasks per month – $799 per month.
Who Uses Onfleet?
Small Businesses
Medium Businesses
Large Enterprises
Onfleet Customer Service
5/5
Onfleet has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Onfleet's overall Customer Service score rated by its users and customers.
About Onfleet's Customer Service
Address
767 Bryant St, Unit 210, San Francisco, CA 94107
Website
https://onfleet.com
Phone Number
<<not-applicable>>
Consumer vs. Employees
Onfleet scored a 46 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Onfleet would recommend the brand to a friend. ENPS measures how likely Onfleet employees would recommend working at Onfleet to a friend.
Net Promoter Score
46
NPS Score
| 63% | Promoters |
|---|---|
| 20% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
