0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Onset Financial, Inc.
Marketing or Exec? Claim Your Free Account
About Onset Financial, Inc. Brand
Onset Financial.- Onset Financial is an independently owned equipment leasing company operating in all 50 states.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Onset Financial, Inc. NPS
Onset Financial, Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Onset Financial, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Onset Financial, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Onset Financial, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Onset Financial, Inc. Product Quality
5/5
Onset Financial, Inc. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Onset Financial, Inc. overall Product Quality score rated by its users and customers.
Onset Financial, Inc. Product Information
Onset Financial, Inc.’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Onset Financial, Inc. Pricing
Onset Financial, Inc. ROI & Value For Money
5/5
Onset Financial, Inc. has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Onset Financial, Inc. overall ROI score rated by its users and customers.
Onset Financial, Inc. Customer Satisfaction (CSAT)
Onset Financial, Inc. Customer Satisfaction (CSAT) Score
50 / 100
Onset Financial, Inc. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Onset Financial, Inc. Customer Service
5/5
Onset Financial, Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Onset Financial, Inc. overall Customer Service score rated by its users and customers.
About Onset Financial, Inc.'s Customer Service
Address
10813 S. River Front Pkwy., Ste. 450, South Jordan, UT 84095
Website
http://www.onsetfinancial.com
Phone Number
19496673810
Onset Financial, Inc. as an Employer
4.7/5
Onset Financial, Inc. has a 4.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Onset Financial, Inc. scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Onset Financial, Inc. would recommend the brand to a friend. ENPS measures how likely Onset Financial, Inc. employees would recommend working at Onset Financial, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
