-57
NPS
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Brand Page
OnShift
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About OnShift's Brand
OnShift delivers cloud-based human capital management software and proactive services to solve everyday workforce challenges in healthcare.
Brand at a Glance
51%
Customer Loyalty
1.6/5
Product Quality
1.6/5
Pricing
1.7/5
Customer Service
OnShift NPS
OnShift's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether OnShift's customers would recommend using the product based on a scale of -100 to 100.
OnShift Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
OnShift NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Aug 2021 -50 | Aug 2021 | -50 |
Mar 2022 -66 | Mar 2022 | -66 |
Jul 2022 -50 | Jul 2022 | -50 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2023 -15 | Feb 2023 | -15 |
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2023 -45 | Nov 2023 | -45 |
Jan 2024 -51 | Jan 2024 | -51 |
Mar 2024 -54 | Mar 2024 | -54 |
Jun 2024 -57 | Jun 2024 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OnShift NPS by Gender
OnShift's NPS was rated -60 by Female customers on Comparably.
Female
-60
OnShift's NPS was rated -60 by Female customers on Comparably.
0%
Promoters
40%
Passives
60%
Detractors
Male
N/A
OnShift's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
OnShift NPS by Ethnicity
OnShift's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
OnShift NPS by Usage
OnShift's NPS was rated -100 points by customers who have used OnShift's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
OnShift Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of OnShift users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OnShift Customer Loyalty Score by Gender
OnShift's Customer Loyalty score was rated 46 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OnShift.
Female
46%
Yes
Male
N/A
Yes
OnShift Customer Loyalty Score by Ethnicity
OnShift's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OnShift.
33
out of 100
Caucasian
OnShift Customer Loyalty Score by Usage
OnShift's Customer Loyalty score was rated 40% by customers who have used OnShift's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OnShift Customer Loyalty Score by Industry
OnShift's Customer Loyalty score was rated 40% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
OnShift Product Quality
1.6/5
OnShift has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock OnShift's overall Product Quality score rated by its users and customers.
OnShift Product Information
OnShift’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated OnShift's product the highest.
- Website
- http://www.onshift.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
SaaS
Quick Insights into OnShift Product Quality
OnShift's Product Quality score was rated highest by Female customers.
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Ranked OnShift Product Quality the Highest
OnShift Product Quality Score by Gender
OnShift's Product Quality score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OnShift.
Female
2.1/5
Male
N/A
OnShift Product Quality Score by Ethnicity
OnShift's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OnShift.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
OnShift Product Quality Score by Usage
OnShift's Product Quality score was rated 1.5 stars by customers who have used OnShift's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
OnShift Product Quality Score by Industry
OnShift's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
OnShift Pricing
OnShift ROI & Value For Money
1.6/5
OnShift has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock OnShift's overall ROI score rated by its users and customers.
OnShift Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into OnShift ROI
OnShift's ROI score was rated highest by Female customers.
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Ranked OnShift ROI the Highest
OnShift ROI Score by Gender
OnShift's ROI score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OnShift.
Female
1.7/5
Male
N/A
OnShift ROI Score by Ethnicity
OnShift's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OnShift.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
OnShift ROI Score by Usage
OnShift's ROI score was rated 1.5 stars by customers who have used OnShift's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
OnShift ROI Score by Industry
OnShift's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
OnShift Customer Satisfaction (CSAT)
OnShift Customer Satisfaction (CSAT) Score
10 / 100
OnShift has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
90%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OnShift Customer Satisfaction
OnShift's Customer Satisfaction score was rated highest by Female customers.
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Ranked OnShift Customer Satisfaction the Highest
OnShift Customer Satisfaction Score by Gender
OnShift's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OnShift.
25 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
OnShift Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OnShift's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OnShift.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
OnShift Customer Satisfaction Score by Usage
OnShift's Customer Satisfaction score was rated 0 points by customers who have used OnShift's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
OnShift Customer Satisfaction Score by Industry
OnShift's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "OnShift Customer Satisfaction Score by Industry",
"text": "OnShift's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "OnShift's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}OnShift Customer Service
1.7/5
OnShift has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock OnShift's overall Customer Service score rated by its users and customers.
About OnShift's Customer Service
Address
Cleveland, OH
Website
http://www.onshift.com
Quick Insights into OnShift Customer Service
OnShift's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked OnShift's Customer Service score.
Ranked OnShift Customer Service the Highest
OnShift Customer Service Score by Gender
OnShift's Customer Service score was rated 1.9 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OnShift.
Female
1.9/5
Male
N/A
OnShift Customer Service Score by Ethnicity
OnShift's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OnShift.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
OnShift Customer Service Score by Usage
OnShift's Customer Service score was rated 1.5 stars by customers who have used OnShift's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
OnShift Customer Service Score by Industry
OnShift's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
OnShift as an Employer
2.4/5
OnShift has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
OnShift scored a -57 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of OnShift would recommend the brand to a friend. ENPS measures how likely OnShift employees would recommend working at OnShift to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
