25
NPS
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Onstream Media
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About Onstream Media's Brand
Onstream Media provides on-demand internet broadcasting, corporate web communication, and virtual marketplace technology services.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.3/5
Customer Service
Onstream Media NPS
Onstream Media's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Onstream Media's customers would recommend using the product based on a scale of -100 to 100.
Onstream Media Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Onstream Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 31 | Aug 2020 | 31 |
Sep 2020 25 | Sep 2020 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Onstream Media NPS by Usage
Onstream Media's NPS was rated 11 points by customers who have used Onstream Media's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
Onstream Media Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Onstream Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Onstream Media Product Quality
3.7/5
Onstream Media has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Onstream Media's overall Product Quality score rated by its users and customers.
Onstream Media Product Information
Onstream Media serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. Onstream Media supports Web and Android devices and offers products for small, medium, and large sized businesses.
Onstream Media’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Content
Languages Supported
English
Arabic
French
German
Portuguese
Spanish
Turkish
Italian
Russian
Czech
Product Type
Content Marketing Software
Video Conferencing Software
Webinars Software
Onstream Media Pricing
Onstream Media ROI & Value For Money
3.9/5
Onstream Media has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Onstream Media Pricing Plans
Onstream Media has a pricing structure that accommodates small, medium, and large businesses. Starting from $49/month, Onstream Media uses a subscription model.
Who Uses Onstream Media?
Small Businesses
Medium Businesses
Large Enterprises
Onstream Media Customer Service
3.3/5
Onstream Media has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Onstream Media's overall Customer Service score rated by its users and customers.
About Onstream Media's Customer Service
Address
1291 SW 29th Avenue, Pompano Beach, FL
Website
http://www.onstreammedia.com/
Consumer vs. Employees
Onstream Media scored a 25 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Onstream Media would recommend the brand to a friend. ENPS measures how likely Onstream Media employees would recommend working at Onstream Media to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
