14
NPS
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Brand Page
Ontario Systems
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About Ontario Systems' Brand
Ontario Systems is a provider of revenue cycle management.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
Ontario Systems NPS
Ontario Systems's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Ontario Systems's customers would recommend using the product based on a scale of -100 to 100.
Ontario Systems Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Ontario Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 33 | Apr 2021 | 33 |
Sep 2021 50 | Sep 2021 | 50 |
Dec 2021 60 | Dec 2021 | 60 |
Aug 2022 33 | Aug 2022 | 33 |
Apr 2024 15 | Apr 2024 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ontario Systems Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Ontario Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ontario Systems Product Quality
3.2/5
Ontario Systems has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ontario Systems' overall Product Quality score rated by its users and customers.
Ontario Systems Product Information
Ontario Systems’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Content
Enterprise
On Demand
Productivity
SaaS
Ontario Systems Pricing
Ontario Systems ROI & Value For Money
3.1/5
Ontario Systems has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Ontario Systems Customer Satisfaction (CSAT)
Ontario Systems Customer Satisfaction (CSAT) Score
67 / 100
Ontario Systems has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ontario Systems Customer Service
2.9/5
Ontario Systems has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Ontario Systems's Customer Service
Address
1150 West Kilgore Avenue, Muncie, IN 47305-1588
Website
http://www.ontariosystems.com/
Phone Number
(765)751-7000
Ontario Systems as an Employer
4.5/5
Ontario Systems has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Ontario Systems scored a 14 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Ontario Systems would recommend the brand to a friend. ENPS measures how likely Ontario Systems employees would recommend working at Ontario Systems to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 49% | Promoters |
|---|---|
| 38% | Passive |
| 13% | Detractors |
