26
NPS
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Ooma
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About Ooma's Brand
Ooma is a consumer telecommunications company that allows its users to make phone calls in the U.S. and Canada with no monthly service fee.
Brand at a Glance
76%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.4/5
Customer Service
Ooma NPS
Ooma's Net Promoter Score (NPS) is a 26 with 52% Promoters, 22% Passives, and 26% Detractors. Net Promoter Score tracks whether Ooma's customers would recommend using the product based on a scale of -100 to 100.
Ooma Overall NPS
| 52% | Promoters |
|---|---|
| 22% | Passives |
| 26% | Detractors |
Ooma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
Nov 2021 37 | Nov 2021 | 37 |
Apr 2022 39 | Apr 2022 | 39 |
Aug 2022 34 | Aug 2022 | 34 |
Sep 2022 32 | Sep 2022 | 32 |
Jun 2023 27 | Jun 2023 | 27 |
Nov 2023 27 | Nov 2023 | 27 |
Apr 2024 28 | Apr 2024 | 28 |
Jul 2025 26 | Jul 2025 | 26 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ooma NPS by Usage
Ooma's NPS was rated the highest by customers who have used Ooma's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 42 | Less than 1 Year | 42 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Ooma Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Ooma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ooma Product Quality
3.6/5
Ooma has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ooma Product Information
Ooma serves markets in the United States and Canada. Ooma supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Ooma’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Sports & Entertainment industry rated Ooma's product the highest. Reviewers from the Banking and Financial Services industry rated Ooma the lowest at 3.3.
- Website
- http://www.ooma.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Hardware and Devices
Mobile App
SaaS
Languages Supported
English
Product Type
VoIP Software
Telephony Software
Quick Insights into Ooma Product Quality
Ooma's Product Quality score was rated highest by customers who have used Ooma's products/services for 1 to 2 Years, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Ooma's Product Quality.
Ranked Ooma Product Quality the Highest
Ranked Ooma Product Quality the Lowest
Ooma Product Quality Score by Usage
Ooma's Product Quality score was rated the highest by customers who have used Ooma's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ooma Product Quality Score by Industry
Ooma's Product Quality score was rated the highest by Sports & Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ooma Pricing
Ooma ROI & Value For Money
3.9/5
Ooma has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Ooma's overall ROI score rated by its users and customers.
Ooma Pricing Plans
Ooma has a pricing structure that accommodates small, medium, and large businesses. Starting from $19.95/month, Ooma uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Ooma?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Ooma ROI
Ooma's ROI score was rated highest by customers from the Tech industry.
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Ranked Ooma ROI the Highest
Ooma ROI Score by Industry
Ooma's ROI score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ooma Customer Satisfaction (CSAT)
Ooma Customer Satisfaction (CSAT) Score
60 / 100
Ooma has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ooma Customer Service
3.4/5
Ooma has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ooma's overall Customer Service score rated by its users and customers.
About Ooma's Customer Service
Address
1840 Embarcadero Road, Palo Alto, CA
Website
http://www.ooma.com
Ooma as an Employer
2.8/5
Ooma has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Ooma scored a 26 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Ooma would recommend the brand to a friend. ENPS measures how likely Ooma employees would recommend working at Ooma to a friend.
Net Promoter Score
26
NPS Score
| 52% | Promoters |
|---|---|
| 22% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
