-15
NPS
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OPAP
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About OPAP's Brand
Greek Organisation of Football Prognostics SA is a gambling company that operates lotteries and sports betting, including horse races. The firm is organized in four segments based on the type of game: sports, numeric games, passive lotteries, and instant games. The gaming services are provided either online or through physical retailers. The company's games include Kino, a fixed-odds lottery game, Pame Stolxima, a fixed-odds betting game based on correctly guessing the results of sporting events, and Joker, a numerical lottery game based on correctly guessing five numbers. The company generates the vast majority of its revenue in Greece.
Brand at a Glance
59%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
OPAP NPS
OPAP's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether OPAP's customers would recommend using the product based on a scale of -100 to 100.
OPAP Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
OPAP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Sep 2021 -50 | Sep 2021 | -50 |
Nov 2021 -33 | Nov 2021 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
May 2023 0 | May 2023 | 0 |
Jan 2024 -15 | Jan 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OPAP NPS by Gender
OPAP's NPS was rated 67 by Male customers on Comparably.
Male
67
OPAP's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
OPAP's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OPAP NPS by Usage
OPAP's NPS was rated 33 points by customers who have used OPAP's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 33 | 2 to 5 Years | 33 |
OPAP Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of OPAP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OPAP Customer Loyalty Score by Gender
OPAP's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OPAP.
Male
40%
Yes
Female
N/A
Yes
OPAP Customer Loyalty Score by Usage
OPAP's Customer Loyalty score was rated 70% by customers who have used OPAP's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OPAP Product Quality
3.5/5
OPAP has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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OPAP Product Information
OPAP’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.opap.gr
- Company Size
- 1,001-5,000 Employees
Quick Insights into OPAP Product Quality
OPAP's Product Quality score was rated highest by customers who have used OPAP's products/services for 2 to 5 Years.
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Ranked OPAP Product Quality the Highest
OPAP Product Quality Score by Gender
OPAP's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OPAP.
Male
4/5
Female
N/A
OPAP Product Quality Score by Usage
OPAP's Product Quality score was rated 4 stars by customers who have used OPAP's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
OPAP Pricing
OPAP ROI & Value For Money
3.4/5
OPAP has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into OPAP ROI
OPAP's ROI score was rated highest by Male customers.
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Ranked OPAP ROI the Highest
OPAP ROI Score by Gender
OPAP's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OPAP.
Male
4.3/5
Female
N/A
OPAP ROI Score by Usage
OPAP's ROI score was rated 3.6 stars by customers who have used OPAP's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
OPAP Customer Satisfaction (CSAT)
OPAP Customer Satisfaction (CSAT) Score
60 / 100
OPAP has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OPAP Customer Service
3.6/5
OPAP has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About OPAP's Customer Service
Address
62 Kifissou Avenue, Athens, 121 32
Website
www.opap.gr
Phone Number
7
Quick Insights into OPAP Customer Service
OPAP's Customer Service score was rated highest by customers who have used OPAP's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked OPAP's Customer Service score.
Ranked OPAP Customer Service the Highest
OPAP Customer Service Score by Gender
OPAP's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OPAP.
Male
4.3/5
Female
N/A
OPAP Customer Service Score by Usage
OPAP's Customer Service score was rated 4.5 stars by customers who have used OPAP's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
OPAP as an Employer
Consumer vs. Employees
OPAP scored a -15 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of OPAP would recommend the brand to a friend. ENPS measures how likely OPAP employees would recommend working at OPAP to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
