-56
NPS
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Brand Page
Open English
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About Open English's Brand
OpenEnglish is an Online School created to reinvent the English learning experience.
Brand at a Glance
54%
Customer Loyalty
2.1/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Open English CMO
Open English NPS
Open English's Net Promoter Score (NPS) is a -56 with 22% Promoters, 0% Passives, and 78% Detractors. Net Promoter Score tracks whether Open English's customers would recommend using the product based on a scale of -100 to 100.
Open English Overall NPS
| 22% | Promoters |
|---|---|
| 0% | Passives |
| 78% | Detractors |
Open English NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
Sep 2022 -50 | Sep 2022 | -50 |
Dec 2022 -20 | Dec 2022 | -20 |
Sep 2023 -33 | Sep 2023 | -33 |
Dec 2023 -43 | Dec 2023 | -43 |
Sep 2024 -50 | Sep 2024 | -50 |
Dec 2025 -55 | Dec 2025 | -55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Open English NPS by Gender
Open English's NPS was rated -34 by Male customers on Comparably.
Male
-34
Open English's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Open English's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Open English NPS by Ethnicity
Open English's NPS was rated -34 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Open English Customer Reviews
Out of the 2 Open English customer reviews 1 was positive and 1 was constructive. Open English customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Open English Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Open English users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Open English Customer Loyalty Score by Gender
Open English's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Open English Customer Loyalty Score by Ethnicity
Open English's Customer Loyalty score was rated 40% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Open English.
40
out of 100
Hispanic or Latino
Open English Customer Loyalty Score by Industry
Open English's Customer Loyalty score was rated 10% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Open English Product Quality
2.1/5
Open English has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Open English Product Information
Open English’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Open English's product the highest.
- Website
- http://www.openenglish.com
- Company Size
- 201-500 Employees
Industry
Education
Quick Insights into Open English Product Quality
Open English's Product Quality score was rated highest by Male customers.
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Ranked Open English Product Quality the Highest
Open English Product Quality Score by Gender
Open English's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Open English.
Male
2/5
Female
N/A
Open English Product Quality Score by Ethnicity
Open English's Product Quality score was rated 1.6 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Open English.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Open English Product Quality Score by Industry
Open English's Product Quality score was rated 1.5 stars by Tech industry customers.
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Open English Pricing
Open English ROI & Value For Money
2.2/5
Open English has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Open English Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Open English ROI
Open English's ROI score was rated highest by Hispanic or Latino customers.
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Ranked Open English ROI the Highest
Open English ROI Score by Gender
Open English's ROI score was rated 1.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Open English.
Male
1.8/5
Female
N/A
Open English ROI Score by Ethnicity
Open English's ROI score was rated 1.8 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Open English.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
Open English ROI Score by Industry
Open English's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Open English Customer Satisfaction (CSAT)
Open English Customer Satisfaction (CSAT) Score
28 / 100
Open English has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Open English Customer Satisfaction
Open English's Customer Satisfaction score was rated highest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Open English's Customer Satisfaction.
Ranked Open English Customer Satisfaction the Highest
Open English Customer Satisfaction Score by Gender
Open English's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Open English.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Open English Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Open English's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Open English.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Open English Customer Satisfaction Score by Industry
Open English's Customer Satisfaction score was rated 0 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Open English Customer Satisfaction Score by Industry",
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{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Open English's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}Open English Customer Service
2.1/5
Open English has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Open English's Customer Service
Address
Island Grove, FL
Website
http://www.openenglish.com
Quick Insights into Open English Customer Service
Open English's Customer Service score was rated highest by Hispanic or Latino customers.
Sign Up to unlock insights into how customers have ranked Open English's Customer Service score.
Ranked Open English Customer Service the Highest
Open English Customer Service Score by Gender
Open English's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Open English.
Male
1.6/5
Female
N/A
Open English Customer Service Score by Ethnicity
Open English's Customer Service score was rated 1.6 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Open English.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
Open English Customer Service Score by Industry
Open English's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Open English as an Employer
4.1/5
Open English has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Open English scored a -56 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Open English would recommend the brand to a friend. ENPS measures how likely Open English employees would recommend working at Open English to a friend.
Net Promoter Score
-56
NPS Score
| 22% | Promoters |
|---|---|
| 0% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
