0
NPS
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Brand Page
Open Systems Technologies
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About Open Systems Technologies' Brand
Open Systems Technologies develops software and hardware solutions for businesses.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Open Systems Technologies NPS
Open Systems Technologies's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Open Systems Technologies's customers would recommend using the product based on a scale of -100 to 100.
Open Systems Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Open Systems Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Open Systems Technologies Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Open Systems Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Open Systems Technologies Product Quality
2.2/5
Open Systems Technologies has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Open Systems Technologies Product Information
Open Systems Technologies’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Business Services
Open Systems Technologies Pricing
Open Systems Technologies ROI & Value For Money
1.5/5
Open Systems Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Open Systems Technologies Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Open Systems Technologies Customer Service
1.5/5
Open Systems Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Open Systems Technologies's Customer Service
Address
605 Seward Ave, Grand Rapids, MI
Website
http://www.opensystemstech.com
Phone Number
616-574-3500
Open Systems Technologies as an Employer
2.4/5
Open Systems Technologies has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Open Systems Technologies
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Open Systems Technologies scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Open Systems Technologies would recommend the brand to a friend. ENPS measures how likely Open Systems Technologies employees would recommend working at Open Systems Technologies to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
