20
NPS
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OpenAI
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About OpenAI's Brand
OpenAI is a non-profit artificial intelligence (AI) research company,
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
OpenAI NPS
OpenAI's Net Promoter Score (NPS) is a 20 with 49% Promoters, 22% Passives, and 29% Detractors. Net Promoter Score tracks whether OpenAI's customers would recommend using the product based on a scale of -100 to 100.
OpenAI Overall NPS
| 49% | Promoters |
|---|---|
| 22% | Passives |
| 29% | Detractors |
OpenAI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -1 | Mar 2024 | -1 |
May 2024 -1 | May 2024 | -1 |
Jun 2024 2 | Jun 2024 | 2 |
Sep 2024 3 | Sep 2024 | 3 |
Nov 2024 8 | Nov 2024 | 8 |
Dec 2024 11 | Dec 2024 | 11 |
Feb 2025 12 | Feb 2025 | 12 |
Apr 2025 11 | Apr 2025 | 11 |
Jun 2025 14 | Jun 2025 | 14 |
Jul 2025 16 | Jul 2025 | 16 |
Oct 2025 17 | Oct 2025 | 17 |
Jan 2026 19 | Jan 2026 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenAI NPS by Gender
OpenAI's NPS was rated 62 by Male customers on Comparably.
Male
62
OpenAI's NPS was rated 62 by Male customers on Comparably.
62%
Promoters
38%
Passives
0%
Detractors
Female
N/A
OpenAI's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
OpenAI NPS by Ethnicity
OpenAI's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
OpenAI NPS by Age
OpenAI's NPS was rated 49 points by customers ages 18-25 on Comparably.
OpenAI NPS by Usage
OpenAI's NPS was rated 33 points by customers who have used OpenAI's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 33 | 1 to 2 Years | 33 |
OpenAI Customer Reviews
Out of the 4 OpenAI customer reviews 3 were positive and 1 was constructive. OpenAI customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
OpenAI Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of OpenAI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OpenAI Customer Loyalty Score by Gender
OpenAI's Customer Loyalty score was rated 89 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OpenAI.
Male
89%
Yes
Female
N/A
Yes
OpenAI Customer Loyalty Score by Ethnicity
OpenAI's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OpenAI.
100
out of 100
Caucasian
OpenAI Customer Loyalty Score by Age
OpenAI's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OpenAI.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
OpenAI Customer Loyalty Score by Usage
OpenAI's Customer Loyalty score was rated 85% by customers who have used OpenAI's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OpenAI Product Quality
3.6/5
OpenAI has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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OpenAI Product Information
OpenAI’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.openai.com/
- Company Size
- 51-200 Employees
Quick Insights into OpenAI Product Quality
OpenAI's Product Quality score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked OpenAI's Product Quality.
Ranked OpenAI Product Quality the Highest
OpenAI Product Quality Score by Gender
OpenAI's Product Quality score was rated 4.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of OpenAI.
Male
4.4/5
Female
N/A
OpenAI Product Quality Score by Ethnicity
OpenAI's Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OpenAI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
OpenAI Product Quality Score by Age
OpenAI's Product Quality score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OpenAI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
OpenAI Product Quality Score by Usage
OpenAI's Product Quality score was rated 4.5 stars by customers who have used OpenAI's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
OpenAI Pricing
OpenAI ROI & Value For Money
3.6/5
OpenAI has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock OpenAI's overall ROI score rated by its users and customers.
Quick Insights into OpenAI ROI
OpenAI's ROI score was rated highest by Caucasian customers.
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Ranked OpenAI ROI the Highest
OpenAI ROI Score by Gender
OpenAI's ROI score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OpenAI.
Male
4/5
Female
N/A
OpenAI ROI Score by Ethnicity
OpenAI's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OpenAI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
OpenAI ROI Score by Age
OpenAI's ROI score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OpenAI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
OpenAI ROI Score by Usage
OpenAI's ROI score was rated 4.1 stars by customers who have used OpenAI's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
OpenAI Customer Satisfaction (CSAT)
OpenAI Customer Satisfaction (CSAT) Score
73 / 100
OpenAI has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OpenAI Customer Satisfaction
OpenAI's Customer Satisfaction score was rated highest by customers who have used OpenAI's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked OpenAI's Customer Satisfaction.
Ranked OpenAI Customer Satisfaction the Highest
OpenAI Customer Satisfaction Score by Gender
OpenAI's Customer Satisfaction score was rated 87 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OpenAI.
87 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 0% |
OpenAI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
OpenAI's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OpenAI.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
OpenAI Customer Satisfaction Score by Age
OpenAI's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OpenAI.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
OpenAI Customer Satisfaction Score by Usage
OpenAI's Customer Satisfaction score was rated 100 points by customers who have used OpenAI's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
OpenAI Customer Service
3.6/5
OpenAI has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock OpenAI's overall Customer Service score rated by its users and customers.
About OpenAI's Customer Service
Website
https://www.openai.com/
Quick Insights into OpenAI Customer Service
OpenAI's Customer Service score was rated highest by customers who have used OpenAI's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked OpenAI's Customer Service score.
Ranked OpenAI Customer Service the Highest
OpenAI Customer Service Score by Gender
OpenAI's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OpenAI.
Male
4.1/5
Female
N/A
OpenAI Customer Service Score by Ethnicity
OpenAI's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OpenAI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
OpenAI Customer Service Score by Age
OpenAI's Customer Service score was rated 3.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of OpenAI.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
OpenAI Customer Service Score by Usage
OpenAI's Customer Service score was rated 4.1 stars by customers who have used OpenAI's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
OpenAI as an Employer
3.8/5
OpenAI has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
OpenAI scored a 20 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of OpenAI would recommend the brand to a friend. ENPS measures how likely OpenAI employees would recommend working at OpenAI to a friend.
Net Promoter Score
20
NPS Score
| 49% | Promoters |
|---|---|
| 22% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 67% | Promoters |
|---|---|
| 25% | Passive |
| 8% | Detractors |
