0
NPS
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OpenMarket
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About OpenMarket's Brand
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts.
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
OpenMarket NPS
OpenMarket's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether OpenMarket's customers would recommend using the product based on a scale of -100 to 100.
OpenMarket Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
OpenMarket NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 33 | Dec 2021 | 33 |
May 2023 0 | May 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenMarket Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of OpenMarket users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OpenMarket Product Quality
3.4/5
OpenMarket has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock OpenMarket's overall Product Quality score rated by its users and customers.
OpenMarket Product Information
OpenMarket’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.openmarket.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Mobile App
SaaS
OpenMarket Pricing
OpenMarket ROI & Value For Money
3.3/5
OpenMarket has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock OpenMarket's overall ROI score rated by its users and customers.
OpenMarket Customer Satisfaction (CSAT)
OpenMarket Customer Satisfaction (CSAT) Score
67 / 100
OpenMarket has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OpenMarket Customer Service
3.3/5
OpenMarket has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About OpenMarket's Customer Service
Address
300 Elliott Ave W, Seattle, WA
Website
http://www.openmarket.com
Phone Number
(877) 277-2801
OpenMarket as an Employer
3.9/5
OpenMarket has a 3.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
OpenMarket scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of OpenMarket would recommend the brand to a friend. ENPS measures how likely OpenMarket employees would recommend working at OpenMarket to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
