-60
NPS
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Brand Page
Openpath
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About Openpath's Brand
Openpath creates smart, customizable access control solutions.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Openpath NPS
Openpath's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether Openpath's customers would recommend using the product based on a scale of -100 to 100.
Openpath Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
Openpath NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Mar 2022 0 | Mar 2022 | 0 |
Mar 2024 -33 | Mar 2024 | -33 |
Jul 2024 -50 | Jul 2024 | -50 |
Aug 2024 -60 | Aug 2024 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Openpath Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Openpath users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Openpath Product Quality
1.5/5
Openpath has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Openpath's overall Product Quality score rated by its users and customers.
Openpath Product Information
Openpath’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.openpath.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Hardware and Devices
SaaS
Openpath Pricing
Openpath ROI & Value For Money
1.5/5
Openpath has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Openpath's overall ROI score rated by its users and customers.
Openpath Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Openpath Customer Service
1.5/5
Openpath has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Openpath's overall Customer Service score rated by its users and customers.
About Openpath's Customer Service
Address
600 Corporate Pointe, Ste 400, Culver City, CA 90230
Website
http://www.openpath.com
Phone Number
844-OPEN-PATH
Openpath's Social Links
Openpath as an Employer
4.6/5
Openpath has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Openpath scored a -60 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Openpath would recommend the brand to a friend. ENPS measures how likely Openpath employees would recommend working at Openpath to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
