-100
NPS
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OpenTech Alliance, Inc.
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About OpenTech Alliance, Inc. Brand
Automation solutions for the self storage industry
Brand at a Glance
10%
Customer Loyalty
2.7/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
OpenTech Alliance, Inc. NPS
OpenTech Alliance, Inc.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OpenTech Alliance, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
OpenTech Alliance, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OpenTech Alliance, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenTech Alliance, Inc. Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OpenTech Alliance, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OpenTech Alliance, Inc. Product Quality
2.7/5
OpenTech Alliance, Inc. has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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OpenTech Alliance, Inc. Product Information
OpenTech Alliance, Inc.’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Marketplaces
SaaS
OpenTech Alliance, Inc. Pricing
OpenTech Alliance, Inc. ROI & Value For Money
1.7/5
OpenTech Alliance, Inc. has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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OpenTech Alliance, Inc. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OpenTech Alliance, Inc. Customer Service
1.5/5
OpenTech Alliance, Inc. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About OpenTech Alliance, Inc.'s Customer Service
Address
2501 West Dunlap Avenue, Suite 150, Phoenix, AZ 85021
Website
http://www.opentechalliance.com
Phone Number
(602) 749-9370
OpenTech Alliance, Inc. as an Employer
3.4/5
OpenTech Alliance, Inc. has a 3.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
OpenTech Alliance, Inc. scored a -100 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of OpenTech Alliance, Inc. would recommend the brand to a friend. ENPS measures how likely OpenTech Alliance, Inc. employees would recommend working at OpenTech Alliance, Inc. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
