-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
OpenWorks
Marketing or Exec? Claim Your Free Account
About OpenWorks' Brand
OpenWorks is guided by a simple philosophy: A cleaner, safer and healthier environment means a more productive work place. This is our goal at OpenWorks – to offer more than maintenance by working with you to improve your work environment. This is what motivates and challenges us to go the extra mile for you. It gives us pride in what we do, because we know our work helps you enjoy yours. As a matter of fact, we guarantee it!
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OpenWorks NPS
OpenWorks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OpenWorks's customers would recommend using the product based on a scale of -100 to 100.
OpenWorks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OpenWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenWorks Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of OpenWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OpenWorks Product Quality
1.5/5
OpenWorks has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OpenWorks' overall Product Quality score rated by its users and customers.
OpenWorks Product Information
OpenWorks’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://openworksweb.com/
- Company Size
- 51-200 Employees
Industry
Facilities Services
OpenWorks Pricing
OpenWorks ROI & Value For Money
1.5/5
OpenWorks has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OpenWorks' overall ROI score rated by its users and customers.
OpenWorks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OpenWorks Customer Service
1.5/5
OpenWorks has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OpenWorks' overall Customer Service score rated by its users and customers.
About OpenWorks's Customer Service
Address
2355 E CAMELBACK RD, STE 600, Phoenix, AZ 85016-9040
Website
https://openworksweb.com/
Phone Number
(877) 399-7895
OpenWorks as an Employer
3.8/5
OpenWorks has a 3.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
OpenWorks scored a -100 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of OpenWorks would recommend the brand to a friend. ENPS measures how likely OpenWorks employees would recommend working at OpenWorks to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
