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NPS
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Brand Page
Operative
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About Operative's Brand
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Operative NPS
Operative's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Operative's customers would recommend using the product based on a scale of -100 to 100.
Operative Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Operative NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Operative Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Operative users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Operative Product Quality
2.5/5
Operative has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Operative's overall Product Quality score rated by its users and customers.
Operative Product Information
Operative’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.operative.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Business Services
Operative Pricing
Operative ROI & Value For Money
4/5
Operative has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Operative's overall ROI score rated by its users and customers.
Operative Customer Satisfaction (CSAT)
Operative Customer Satisfaction (CSAT) Score
100 / 100
Operative has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Operative Customer Service
4/5
Operative has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Operative's overall Customer Service score rated by its users and customers.
About Operative's Customer Service
Address
6 East 32nd St. New York, NY,
Website
http://www.operative.com
Operative as an Employer
3.0/5
Operative has a 3.0/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Operative scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Operative would recommend the brand to a friend. ENPS measures how likely Operative employees would recommend working at Operative to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
