0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Opower
Marketing or Exec? Claim Your Free Account
About Opower's Brand
Opower is a SaaS-based customer engagement and energy efficiency company providing the tools consumers need to make better energy decisions.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Opower NPS
Opower's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Opower's customers would recommend using the product based on a scale of -100 to 100.
Opower Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Opower NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Opower Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Opower users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Opower Product Quality
4/5
Opower has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Opower's overall Product Quality score rated by its users and customers.
Opower Product Information
Opower’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.opower.com
- Company Size
- 501-1,000 Employees
Industry
Business Services
Energy
Government & Legal
SaaS
Opower Pricing
Opower ROI & Value For Money
3.5/5
Opower has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Opower's overall ROI score rated by its users and customers.
Opower Customer Service
3.5/5
Opower has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Opower's overall Customer Service score rated by its users and customers.
About Opower's Customer Service
Address
1515 N. Courthouse Rd, 8th Floor, Arlington, VA 22201
Website
http://www.opower.com
Phone Number
1(703)778-4544
Opower as an Employer
3.3/5
Opower has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Opower scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Opower would recommend the brand to a friend. ENPS measures how likely Opower employees would recommend working at Opower to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
