-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Opta Minerals
Marketing or Exec? Claim Your Free Account
About Opta Minerals' Brand
Opta Minerals is North America’s leading integrated processor/distributor/seller of industrial minerals.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
4.5/5
Customer Service
Opta Minerals NPS
Opta Minerals's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Opta Minerals's customers would recommend using the product based on a scale of -100 to 100.
Opta Minerals Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Opta Minerals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Opta Minerals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Opta Minerals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Opta Minerals Product Quality
4/5
Opta Minerals has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Opta Minerals' overall Product Quality score rated by its users and customers.
Opta Minerals Product Information
Opta Minerals’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://optaminerals.com
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Opta Minerals Pricing
Opta Minerals ROI & Value For Money
2/5
Opta Minerals has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Opta Minerals' overall ROI score rated by its users and customers.
Opta Minerals Customer Satisfaction (CSAT)
Opta Minerals Customer Satisfaction (CSAT) Score
100 / 100
Opta Minerals has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Opta Minerals Customer Service
4.5/5
Opta Minerals has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Opta Minerals' overall Customer Service score rated by its users and customers.
About Opta Minerals's Customer Service
Address
407 Parkside Drive, PO Box 260, L0R 2H0 Canada
Website
http://optaminerals.com
Phone Number
(905)689-7361
Consumer vs. Employees
Opta Minerals scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Opta Minerals would recommend the brand to a friend. ENPS measures how likely Opta Minerals employees would recommend working at Opta Minerals to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
