-100
NPS
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Opternative
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About Opternative's Brand
The First Online Eye Exam. Opternative is the most convenient way to get a prescription, for glasses and contacts.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Opternative NPS
Opternative's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Opternative's customers would recommend using the product based on a scale of -100 to 100.
Opternative Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Opternative NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Opternative Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Opternative users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Opternative Product Quality
1.5/5
Opternative has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Opternative's overall Product Quality score rated by its users and customers.
Opternative Product Information
Opternative’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.opternative.com
- Company Size
- 11-50 Employees
Industry
Healthcare
Opternative Pricing
Opternative ROI & Value For Money
1.5/5
Opternative has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Opternative's overall ROI score rated by its users and customers.
Opternative Customer Service
1.5/5
Opternative has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Opternative's overall Customer Service score rated by its users and customers.
About Opternative's Customer Service
Address
833 W Jackson Blvd, Chicago, IL 60607
Website
http://www.opternative.com
Phone Number
8663146941
Opternative as an Employer
2.4/5
Opternative has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Opternative scored a -100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Opternative would recommend the brand to a friend. ENPS measures how likely Opternative employees would recommend working at Opternative to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
