-100
NPS
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Optima Tax Relief
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About Optima Tax Relief's Brand
Comprised of Tax Professionals with over 25 years of experience, Optima Tax Relief is a full service Tax Resolution firm.
Brand at a Glance
48%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Optima Tax Relief NPS
Optima Tax Relief's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Optima Tax Relief's customers would recommend using the product based on a scale of -100 to 100.
Optima Tax Relief Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Optima Tax Relief NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Apr 2024 -100 | Apr 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
Jun 2024 -100 | Jun 2024 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Nov 2024 -100 | Nov 2024 | -100 |
Jan 2025 -100 | Jan 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Optima Tax Relief NPS by Gender
Optima Tax Relief's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Optima Tax Relief's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Optima Tax Relief's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Optima Tax Relief NPS by Ethnicity
Optima Tax Relief's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Optima Tax Relief NPS by Age
Optima Tax Relief's NPS was rated -100 points by customers ages 56-60 and customers ages 66+ on Comparably.
Optima Tax Relief NPS by Usage
Optima Tax Relief's NPS was rated -100 points by customers who have used Optima Tax Relief's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Optima Tax Relief Customer Loyalty
48%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
48% of Optima Tax Relief users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Optima Tax Relief Customer Loyalty Score by Gender
Male customers rated Optima Tax Relief's Customer Loyalty score 6% higher than Female customers.
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Male
49%
Yes
Female
43%
Yes
Optima Tax Relief Customer Loyalty Score by Ethnicity
Optima Tax Relief's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Optima Tax Relief.
33
out of 100
Caucasian
78
out of 100
African American/Black
46
out of 100
Other
Optima Tax Relief Customer Loyalty Score by Age
Optima Tax Relief's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Optima Tax Relief.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
61-65 40% | 61-65 | 40% |
66+ 40% | 66+ | 40% |
Optima Tax Relief Customer Loyalty Score by Usage
Optima Tax Relief's Customer Loyalty score was rated the highest by customers who have used Optima Tax Relief's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Optima Tax Relief Product Quality
1.5/5
Optima Tax Relief has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Optima Tax Relief Product Information
Optima Tax Relief’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://optimataxrelief.com
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into Optima Tax Relief Product Quality
Optima Tax Relief's Product Quality score was rated highest by customers who have used Optima Tax Relief's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Optima Tax Relief's Product Quality.
Ranked Optima Tax Relief Product Quality the Highest
Ranked Optima Tax Relief Product Quality the Lowest
Optima Tax Relief Product Quality Score by Gender
Optima Tax Relief's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Optima Tax Relief.
Male
1.5/5
Female
1.5/5
Optima Tax Relief Product Quality Score by Ethnicity
Optima Tax Relief's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Optima Tax Relief.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Optima Tax Relief Product Quality Score by Age
Optima Tax Relief's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Optima Tax Relief.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Optima Tax Relief Product Quality Score by Usage
Optima Tax Relief's Product Quality score was rated 1.5 stars by customers who have used Optima Tax Relief's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Optima Tax Relief Pricing
Optima Tax Relief ROI & Value For Money
1.5/5
Optima Tax Relief has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Optima Tax Relief ROI
Optima Tax Relief's ROI score was rated highest by customers who have used Optima Tax Relief's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Optima Tax Relief ROI the Highest
Ranked Optima Tax Relief ROI the Lowest
Optima Tax Relief ROI Score by Gender
Optima Tax Relief's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Optima Tax Relief.
Male
1.5/5
Female
1.5/5
Optima Tax Relief ROI Score by Ethnicity
Optima Tax Relief's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Optima Tax Relief.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Optima Tax Relief ROI Score by Age
Optima Tax Relief's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Optima Tax Relief.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Optima Tax Relief ROI Score by Usage
Optima Tax Relief's ROI score was rated 1.5 stars by customers who have used Optima Tax Relief's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Optima Tax Relief Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Optima Tax Relief Customer Satisfaction
Optima Tax Relief's Customer Satisfaction score was rated highest by customers who have used Optima Tax Relief's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Optima Tax Relief's Customer Satisfaction.
Ranked Optima Tax Relief Customer Satisfaction the Highest
Ranked Optima Tax Relief Customer Satisfaction the Lowest
Optima Tax Relief Customer Satisfaction Score by Gender
Optima Tax Relief's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Optima Tax Relief.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Optima Tax Relief Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Optima Tax Relief's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Optima Tax Relief.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Optima Tax Relief's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Optima Tax Relief.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Optima Tax Relief's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Optima Tax Relief.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Optima Tax Relief Customer Satisfaction Score by Age
Optima Tax Relief's Customer Satisfaction score was rated 0 points by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Optima Tax Relief.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Optima Tax Relief Customer Satisfaction Score by Usage
Optima Tax Relief's Customer Satisfaction score was rated 0 points by customers who have used Optima Tax Relief's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Optima Tax Relief Customer Service
1.5/5
Optima Tax Relief has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Optima Tax Relief's Customer Service
Address
3100 S. Harbor Blvd., Santa Ana, CA 91704
Website
http://optimataxrelief.com
Phone Number
800-536-0734
Optima Tax Relief's Social Links
Quick Insights into Optima Tax Relief Customer Service
Optima Tax Relief's Customer Service score was rated highest by customers who have used Optima Tax Relief's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Optima Tax Relief's Customer Service score.
Ranked Optima Tax Relief Customer Service the Highest
Ranked Optima Tax Relief Customer Service the Lowest
Optima Tax Relief Customer Service Score by Gender
Optima Tax Relief's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Optima Tax Relief.
Male
1.5/5
Female
1.5/5
Optima Tax Relief Customer Service Score by Ethnicity
Optima Tax Relief's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Optima Tax Relief.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Optima Tax Relief Customer Service Score by Age
Optima Tax Relief's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Optima Tax Relief.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Optima Tax Relief Customer Service Score by Usage
Optima Tax Relief's Customer Service score was rated 1.5 stars by customers who have used Optima Tax Relief's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Optima Tax Relief as an Employer
4.8/5
Optima Tax Relief has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Optima Tax Relief scored a -100 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Optima Tax Relief would recommend the brand to a friend. ENPS measures how likely Optima Tax Relief employees would recommend working at Optima Tax Relief to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 73% | Promoters |
|---|---|
| 15% | Passive |
| 12% | Detractors |
