-100
NPS
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Brand Page
Optimal Home Care
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About Optimal Home Care's Brand
Optimal Home Care offers personal caregiver services in Denver, Colorado.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Optimal Home Care NPS
Optimal Home Care's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Optimal Home Care's customers would recommend using the product based on a scale of -100 to 100.
Optimal Home Care Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Optimal Home Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Optimal Home Care Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Optimal Home Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Optimal Home Care Product Quality
1.5/5
Optimal Home Care has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Optimal Home Care's overall Product Quality score rated by its users and customers.
Optimal Home Care Product Information
Optimal Home Care’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Healthcare
Optimal Home Care Pricing
Optimal Home Care ROI & Value For Money
1.5/5
Optimal Home Care has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Optimal Home Care's overall ROI score rated by its users and customers.
Optimal Home Care Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Optimal Home Care Customer Service
1.5/5
Optimal Home Care has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Optimal Home Care's overall Customer Service score rated by its users and customers.
About Optimal Home Care's Customer Service
Address
4380 S. Syracuse St, Suite 600, Denver, CO
Website
https://www.optimalhomecare.com/
Phone Number
17203063285
Optimal Home Care as an Employer
3.9/5
Optimal Home Care has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Optimal Home Care scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Optimal Home Care would recommend the brand to a friend. ENPS measures how likely Optimal Home Care employees would recommend working at Optimal Home Care to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
