-53
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Optimum
Marketing or Exec? Claim Your Free Account
About Optimum's Brand
Optimum has steadily grown its reputation as Vancouver’s premier Nannies and Homecare Staff service provider.
Brand at a Glance
76%
Customer Loyalty
2.9/5
Product Quality
2.3/5
Pricing
2.5/5
Customer Service
Optimum NPS
Optimum's Net Promoter Score (NPS) is a -53 with 20% Promoters, 7% Passives, and 73% Detractors. Net Promoter Score tracks whether Optimum's customers would recommend using the product based on a scale of -100 to 100.
Optimum Overall NPS
| 20% | Promoters |
|---|---|
| 7% | Passives |
| 73% | Detractors |
Optimum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Dec 2023 -89 | Dec 2023 | -89 |
Feb 2024 -84 | Feb 2024 | -84 |
Mar 2024 -74 | Mar 2024 | -74 |
Apr 2024 -59 | Apr 2024 | -59 |
Jun 2024 -61 | Jun 2024 | -61 |
Aug 2024 -59 | Aug 2024 | -59 |
Sep 2024 -60 | Sep 2024 | -60 |
Nov 2024 -56 | Nov 2024 | -56 |
Mar 2025 -53 | Mar 2025 | -53 |
Sep 2025 -53 | Sep 2025 | -53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Optimum NPS by Gender
Optimum's NPS was rated -45 by both Female and Male customers on Comparably.
Male
-45
Optimum's NPS was rated -45 by Male customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Female
-45
Optimum's NPS was rated -45 by Female customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
Optimum NPS by Ethnicity
Optimum's NPS was rated -92 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Optimum NPS by Usage
Optimum's NPS was rated the highest by customers who have used Optimum's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 40 | 2 to 5 Years | 40 |
Over 10 Years -57 | Over 10 Years | -57 |
Optimum Customer Reviews
Out of the 3 Optimum customer reviews 1 was positive and 2 were constructive. Optimum customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Optimum Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Optimum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Optimum Customer Loyalty Score by Gender
Female customers rated Optimum's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Optimum.
Male
60%
Yes
Female
90%
Yes
Optimum Customer Loyalty Score by Ethnicity
Optimum's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Optimum.
70
out of 100
Caucasian
Optimum Customer Loyalty Score by Usage
Optimum's Customer Loyalty score was rated the highest by customers who have used Optimum's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Optimum Product Quality
2.9/5
Optimum has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Optimum's overall Product Quality score rated by its users and customers.
Optimum Product Information
Optimum serves markets in the United States. Optimum supports Web devices and offers products for medium and large sized businesses.
Optimum’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://optimumhris.com/
- Company Size
- 11-50 Employees
Industry
Healthcare
Languages Supported
English
Product Type
Human Resources (HR) Software
Payroll Software
Quick Insights into Optimum Product Quality
Optimum's Product Quality score was rated highest by customers who have used Optimum's products/services for 2 to 5 Years, and rated lowest by customers who have used Optimum's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Optimum's Product Quality.
Ranked Optimum Product Quality the Highest
Ranked Optimum Product Quality the Lowest
Optimum Product Quality Score by Gender
Female customers rated Optimum's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Optimum.
Male
2.5/5
Female
3.1/5
Optimum Product Quality Score by Ethnicity
Optimum's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Optimum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Optimum Product Quality Score by Usage
Optimum's Product Quality score was rated the highest by customers who have used Optimum's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Optimum Pricing
Optimum ROI & Value For Money
2.3/5
Optimum has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Optimum's overall ROI score rated by its users and customers.
Optimum Pricing Plans
Optimum has a pricing structure that accommodates medium and large businesses.
Who Uses Optimum?
Medium Businesses
Large Enterprises
Quick Insights into Optimum ROI
Optimum's ROI score was rated highest by customers who have used Optimum's products/services for 2 to 5 Years, and rated lowest by customers who have used Optimum's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Optimum's ROI score.
Ranked Optimum ROI the Highest
Ranked Optimum ROI the Lowest
Optimum ROI Score by Gender
Female customers rated Optimum's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Optimum.
Male
2.1/5
Female
2.4/5
Optimum ROI Score by Ethnicity
Optimum's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Optimum.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Optimum ROI Score by Usage
Optimum's ROI score was rated the highest by customers who have used Optimum's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Optimum Customer Satisfaction (CSAT)
Optimum Customer Satisfaction (CSAT) Score
39 / 100
Optimum has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
22%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Optimum Customer Satisfaction
Optimum's Customer Satisfaction score was rated highest by customers who have used Optimum's products/services for 2 to 5 Years, and rated lowest by customers who have used Optimum's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Optimum's Customer Satisfaction.
Ranked Optimum Customer Satisfaction the Highest
Ranked Optimum Customer Satisfaction the Lowest
Optimum Customer Satisfaction Score by Gender
Male customers rated Optimum's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Optimum.
43 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 28% | |
Very Dissatisfied | 29% |
38 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 13% | |
Very Dissatisfied | 25% |
Optimum Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Optimum's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Optimum.
12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
44%
Optimum Customer Satisfaction Score by Usage
Optimum's Customer Satisfaction score was rated the highest by customers who have used Optimum's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Optimum Customer Service
2.5/5
Optimum has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Optimum's overall Customer Service score rated by its users and customers.
About Optimum's Customer Service
Address
Nashville, TN
Website
https://optimumhris.com/
Phone Number
16048792485
Quick Insights into Optimum Customer Service
Optimum's Customer Service score was rated highest by customers who have used Optimum's products/services for 2 to 5 Years, and rated lowest by customers who have used Optimum's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Optimum's Customer Service score.
Ranked Optimum Customer Service the Highest
Ranked Optimum Customer Service the Lowest
Optimum Customer Service Score by Gender
Female customers rated Optimum's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Optimum.
Male
2.2/5
Female
2.5/5
Optimum Customer Service Score by Ethnicity
Optimum's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Optimum.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Optimum Customer Service Score by Usage
Optimum's Customer Service score was rated the highest by customers who have used Optimum's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Optimum as an Employer
Consumer vs. Employees
Optimum scored a -53 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Optimum would recommend the brand to a friend. ENPS measures how likely Optimum employees would recommend working at Optimum to a friend.
Net Promoter Score
-53
NPS Score
| 20% | Promoters |
|---|---|
| 7% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 20% | Promoters |
|---|---|
| 13% | Passive |
| 67% | Detractors |
