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NPS
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Optiv Security
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About Optiv Security's Brand
Brand at a Glance
67%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Optiv Security NPS
Optiv Security's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Optiv Security's customers would recommend using the product based on a scale of -100 to 100.
Optiv Security Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Optiv Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -9 | Aug 2022 | -9 |
Sep 2022 0 | Sep 2022 | 0 |
Jun 2023 -8 | Jun 2023 | -8 |
Aug 2023 -13 | Aug 2023 | -13 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Apr 2024 -1 | Apr 2024 | -1 |
Jul 2024 -4 | Jul 2024 | -4 |
Sep 2024 -1 | Sep 2024 | -1 |
Nov 2024 -4 | Nov 2024 | -4 |
Dec 2024 -8 | Dec 2024 | -8 |
Oct 2025 -1 | Oct 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Optiv Security NPS by Gender
Optiv Security's NPS was rated 0 by Male customers on Comparably.
Male
0
Optiv Security's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Optiv Security's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Optiv Security NPS by Usage
Optiv Security's NPS was rated -34 points by customers who have used Optiv Security's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
Optiv Security Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Optiv Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Optiv Security Customer Loyalty Score by Gender
Optiv Security's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Optiv Security Customer Loyalty Score by Usage
Optiv Security's Customer Loyalty score was rated 70% by customers who have used Optiv Security's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Optiv Security Product Quality
3.6/5
Optiv Security has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Optiv Security Product Information
Optiv Security’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.optiv.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Optiv Security Product Quality
Optiv Security's Product Quality score was rated highest by customers who have used Optiv Security's products/services for 2 to 5 Years.
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Ranked Optiv Security Product Quality the Highest
Optiv Security Product Quality Score by Gender
Optiv Security's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Optiv Security Product Quality Score by Usage
Optiv Security's Product Quality score was rated 3 stars by customers who have used Optiv Security's products/services for 2 to 5 Years.
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Optiv Security Pricing
Optiv Security ROI & Value For Money
3.2/5
Optiv Security has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Optiv Security ROI
Optiv Security's ROI score was rated highest by Male customers.
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Ranked Optiv Security ROI the Highest
Optiv Security ROI Score by Gender
Optiv Security's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Optiv Security ROI Score by Usage
Optiv Security's ROI score was rated 2.5 stars by customers who have used Optiv Security's products/services for 2 to 5 Years.
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Optiv Security Customer Satisfaction (CSAT)
Optiv Security Customer Satisfaction (CSAT) Score
65 / 100
Optiv Security has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
25%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
10%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Optiv Security Customer Satisfaction
Optiv Security's Customer Satisfaction score was rated highest by Male customers.
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Ranked Optiv Security Customer Satisfaction the Highest
Optiv Security Customer Satisfaction Score by Gender
Optiv Security's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Optiv Security.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Optiv Security Customer Service
3.5/5
Optiv Security has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Optiv Security's Customer Service
Website
https://www.optiv.com/
Quick Insights into Optiv Security Customer Service
Optiv Security's Customer Service score was rated highest by Male customers.
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Ranked Optiv Security Customer Service the Highest
Optiv Security Customer Service Score by Gender
Optiv Security's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Optiv Security Customer Service Score by Usage
Optiv Security's Customer Service score was rated 2.6 stars by customers who have used Optiv Security's products/services for 2 to 5 Years.
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Optiv Security as an Employer
3.2/5
Optiv Security has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Optiv Security scored a 0 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of Optiv Security would recommend the brand to a friend. ENPS measures how likely Optiv Security employees would recommend working at Optiv Security to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 39% | Promoters |
|---|---|
| 18% | Passive |
| 43% | Detractors |
