34
NPS
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Brand Page
Optomi
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About Optomi's Brand
We enable clients to define the technology of tomorrow by identifying the best tech talent to fuel projects. Part of the Optomi Professional Services family of brands, Optomi delivers talent to our clients via contract, contract-to-hire and direct hire agreements.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Optomi NPS
Optomi's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Optomi's customers would recommend using the product based on a scale of -100 to 100.
Optomi Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Optomi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
Jun 2024 0 | Jun 2024 | 0 |
Feb 2025 33 | Feb 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Optomi Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Optomi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Optomi Product Quality
4.5/5
Optomi has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Optomi's overall Product Quality score rated by its users and customers.
Optomi Product Information
Optomi’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.optomi.com
- Company Size
- 51-200 Employees
Industry
Professional Services
Optomi Pricing
Optomi ROI & Value For Money
4.5/5
Optomi has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Optomi's overall ROI score rated by its users and customers.
Optomi Customer Satisfaction (CSAT)
Optomi Customer Satisfaction (CSAT) Score
100 / 100
Optomi has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Optomi Customer Service
4.5/5
Optomi has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Optomi's overall Customer Service score rated by its users and customers.
About Optomi's Customer Service
Address
1 Glenlake Parkway, Suite 1250, Atlanta, GA 30328
Website
https://www.optomi.com
Phone Number
6782500820
Optomi's Social Links
Optomi as an Employer
3.8/5
Optomi has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Optomi scored a 34 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Optomi would recommend the brand to a friend. ENPS measures how likely Optomi employees would recommend working at Optomi to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
