50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Optoro
Marketing or Exec? Claim Your Free Account
About Optoro's Brand
Revolutionizing the way retailers approach their excess and returned inventory.
Brand at a Glance
53%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.6/5
Customer Service
Optoro NPS
Optoro's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Optoro's customers would recommend using the product based on a scale of -100 to 100.
Optoro Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Optoro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 66 | Apr 2021 | 66 |
Jun 2022 50 | Jun 2022 | 50 |
May 2024 60 | May 2024 | 60 |
Jan 2025 50 | Jan 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Optoro Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Optoro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Optoro Product Quality
4/5
Optoro has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Optoro's overall Product Quality score rated by its users and customers.
Optoro Product Information
Optoro’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.optoro.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Business Services
Enterprise
Productivity
SaaS
Travel
Optoro Pricing
Optoro ROI & Value For Money
3/5
Optoro has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Optoro's overall ROI score rated by its users and customers.
Optoro Customer Satisfaction (CSAT)
Optoro Customer Satisfaction (CSAT) Score
100 / 100
Optoro has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Optoro Customer Service
3.6/5
Optoro has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Optoro's overall Customer Service score rated by its users and customers.
About Optoro's Customer Service
Address
1001 G ST. NW Suite. 1200, Washington, DC
Website
http://www.optoro.com
Phone Number
(301) 760-7003
Optoro as an Employer
4.2/5
Optoro has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Optoro scored a 50 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Optoro would recommend the brand to a friend. ENPS measures how likely Optoro employees would recommend working at Optoro to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
