100
NPS
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Opus Inspection
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About Opus Inspection's Brand
Opus Inspection is the only vehicle inspection company in the world that provides Complete operation of vehicle inspection programs
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Opus Inspection NPS
Opus Inspection's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Opus Inspection's customers would recommend using the product based on a scale of -100 to 100.
Opus Inspection Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Opus Inspection NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Opus Inspection Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Opus Inspection users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Opus Inspection Product Quality
2.5/5
Opus Inspection has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Opus Inspection Product Information
Opus Inspection’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://opusinspection.com
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Opus Inspection Pricing
Opus Inspection ROI & Value For Money
5/5
Opus Inspection has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Opus Inspection Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Opus Inspection Customer Service
5/5
Opus Inspection has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Opus Inspection's Customer Service
Address
7 Kripes Road, East Granby, CT
Website
http://opusinspection.com
Phone Number
19999999999
Opus Inspection as an Employer
3.7/5
Opus Inspection has a 3.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Opus Inspection scored a 100 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Opus Inspection would recommend the brand to a friend. ENPS measures how likely Opus Inspection employees would recommend working at Opus Inspection to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
