9
NPS
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Orange Logic
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About Orange Logic's Brand
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Orange Logic NPS
Orange Logic's Net Promoter Score (NPS) is a 9 with 36% Promoters, 37% Passives, and 27% Detractors. Net Promoter Score tracks whether Orange Logic's customers would recommend using the product based on a scale of -100 to 100.
Orange Logic Overall NPS
| 36% | Promoters |
|---|---|
| 37% | Passives |
| 27% | Detractors |
Orange Logic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 80 | Nov 2022 | 80 |
May 2023 49 | May 2023 | 49 |
Dec 2023 43 | Dec 2023 | 43 |
Feb 2024 38 | Feb 2024 | 38 |
Mar 2024 22 | Mar 2024 | 22 |
Oct 2024 20 | Oct 2024 | 20 |
Jul 2025 9 | Jul 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orange Logic Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Orange Logic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orange Logic Product Quality
3.6/5
Orange Logic has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Orange Logic Product Information
Orange Logic’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.orangelogic.com
- Company Size
- 51-200 Employees
Industry
Tech
Computer Software
Orange Logic Pricing
Orange Logic ROI & Value For Money
3.4/5
Orange Logic has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Orange Logic Customer Satisfaction (CSAT)
Orange Logic Customer Satisfaction (CSAT) Score
40 / 100
Orange Logic has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
30%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orange Logic Customer Service
3.5/5
Orange Logic has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Orange Logic's Customer Service
Website
http://www.orangelogic.com
Orange Logic as an Employer
3.8/5
Orange Logic has a 3.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Orange Logic scored a 9 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Orange Logic would recommend the brand to a friend. ENPS measures how likely Orange Logic employees would recommend working at Orange Logic to a friend.
Net Promoter Score
9
NPS Score
| 36% | Promoters |
|---|---|
| 37% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
