-9
NPS
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ORBCOMM
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About ORBCOMM's Brand
ORBCOMM is a global provider of Machine-to-Machine (M2M) solutions.
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
ORBCOMM NPS
ORBCOMM's Net Promoter Score (NPS) is a -9 with 18% Promoters, 55% Passives, and 27% Detractors. Net Promoter Score tracks whether ORBCOMM's customers would recommend using the product based on a scale of -100 to 100.
ORBCOMM Overall NPS
| 18% | Promoters |
|---|---|
| 55% | Passives |
| 27% | Detractors |
ORBCOMM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Jul 2022 66 | Jul 2022 | 66 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 40 | Sep 2022 | 40 |
Apr 2023 17 | Apr 2023 | 17 |
Oct 2023 14 | Oct 2023 | 14 |
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 0 | Apr 2024 | 0 |
Oct 2024 -10 | Oct 2024 | -10 |
Aug 2025 -9 | Aug 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ORBCOMM Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ORBCOMM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ORBCOMM Product Quality
3.4/5
ORBCOMM has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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ORBCOMM Product Information
ORBCOMM’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.orbcomm.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Hardware and Devices
ORBCOMM Pricing
ORBCOMM ROI & Value For Money
3.6/5
ORBCOMM has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ORBCOMM Customer Satisfaction (CSAT)
ORBCOMM Customer Satisfaction (CSAT) Score
67 / 100
ORBCOMM has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
11%
Satisfied
56%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ORBCOMM Customer Service
3.5/5
ORBCOMM has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About ORBCOMM's Customer Service
Address
395 W Passaic Street, Suite 325, Rochelle Park, NJ
Website
http://www.orbcomm.com/
Phone Number
7034336400
ORBCOMM as an Employer
2.3/5
ORBCOMM has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ORBCOMM scored a -9 for Net Promoter Score and a -68 for Employee Net Promoter Score. NPS gauges how likely a customer of ORBCOMM would recommend the brand to a friend. ENPS measures how likely ORBCOMM employees would recommend working at ORBCOMM to a friend.
Net Promoter Score
-9
NPS Score
| 18% | Promoters |
|---|---|
| 55% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
-68
eNPS Score
| 0% | Promoters |
|---|---|
| 32% | Passive |
| 68% | Detractors |
