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NPS
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Brand Page
Orbis
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About Orbis' Brand
Brand at a Glance
54%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Orbis NPS
Orbis's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Orbis's customers would recommend using the product based on a scale of -100 to 100.
Orbis Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Orbis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 -50 | Mar 2022 | -50 |
May 2022 -66 | May 2022 | -66 |
Oct 2022 -25 | Oct 2022 | -25 |
Apr 2023 -20 | Apr 2023 | -20 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orbis Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Orbis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orbis Product Quality
3.8/5
Orbis has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Orbis' overall Product Quality score rated by its users and customers.
Orbis Product Information
Orbis’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.orbis.org/en
- Company Size
- 11-50 Employees
Orbis Pricing
Orbis ROI & Value For Money
3.8/5
Orbis has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Orbis' overall ROI score rated by its users and customers.
Orbis Customer Satisfaction (CSAT)
Orbis Customer Satisfaction (CSAT) Score
80 / 100
Orbis has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orbis Customer Service
3.5/5
Orbis has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Orbis' overall Customer Service score rated by its users and customers.
About Orbis's Customer Service
Website
https://www.orbis.org/en
Orbis as an Employer
2.7/5
Orbis has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Orbis scored a 0 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Orbis would recommend the brand to a friend. ENPS measures how likely Orbis employees would recommend working at Orbis to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
