0
NPS
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OrderGroove
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About OrderGroove's Brand
OrderGroove’s SaaS subscription platform enables B2C brands like Walmart and L’Oreal to launch subscription services using our Relationship Commerce Cloud.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3/5
Customer Service
OrderGroove NPS
OrderGroove's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether OrderGroove's customers would recommend using the product based on a scale of -100 to 100.
OrderGroove Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
OrderGroove NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OrderGroove Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OrderGroove users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OrderGroove Product Quality
4/5
OrderGroove has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock OrderGroove's overall Product Quality score rated by its users and customers.
OrderGroove Product Information
OrderGroove’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.ordergroove.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Ecommerce and Marketplaces
OrderGroove Pricing
OrderGroove ROI & Value For Money
3.5/5
OrderGroove has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OrderGroove's overall ROI score rated by its users and customers.
OrderGroove Customer Satisfaction (CSAT)
OrderGroove Customer Satisfaction (CSAT) Score
100 / 100
OrderGroove has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OrderGroove Customer Service
3/5
OrderGroove has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock OrderGroove's overall Customer Service score rated by its users and customers.
About OrderGroove's Customer Service
Address
75 Broad Street, New York City, NY 10004
Website
http://www.ordergroove.com
Phone Number
866-253-1261
OrderGroove's Social Links
OrderGroove as an Employer
4.5/5
OrderGroove has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
OrderGroove scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of OrderGroove would recommend the brand to a friend. ENPS measures how likely OrderGroove employees would recommend working at OrderGroove to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
