43
NPS
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Origami Risk
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About Origami Risk's Brand
Origami Risk is a leading provider of integrated SaaS solutions for the risk and insurance industry—from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. Highly configurable and completely scalable, Origami Risk delivers a full suite of risk management and insurance core system solutions from a single secure, cloud-based platform accessible via web browser and mobile app.
Brand at a Glance
78%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Origami Risk NPS
Origami Risk's Net Promoter Score (NPS) is a 43 with 57% Promoters, 29% Passives, and 14% Detractors. Net Promoter Score tracks whether Origami Risk's customers would recommend using the product based on a scale of -100 to 100.
Origami Risk Overall NPS
| 57% | Promoters |
|---|---|
| 29% | Passives |
| 14% | Detractors |
Origami Risk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2022 60 | Sep 2022 | 60 |
Oct 2022 57 | Oct 2022 | 57 |
Nov 2022 55 | Nov 2022 | 55 |
Dec 2022 60 | Dec 2022 | 60 |
Jan 2023 54 | Jan 2023 | 54 |
Jul 2023 42 | Jul 2023 | 42 |
Dec 2023 46 | Dec 2023 | 46 |
Oct 2024 43 | Oct 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Origami Risk NPS by Gender
Origami Risk's NPS was rated 25 by Male customers on Comparably.
Male
25
Origami Risk's NPS was rated 25 by Male customers on Comparably.
25%
Promoters
75%
Passives
0%
Detractors
Female
N/A
Origami Risk's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Origami Risk Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Origami Risk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Origami Risk Customer Loyalty Score by Gender
Origami Risk's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Origami Risk Product Quality
3.9/5
Origami Risk has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Origami Risk Product Information
Origami Risk’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.origamirisk.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Insurance
SaaS
Quick Insights into Origami Risk Product Quality
Origami Risk's Product Quality score was rated highest by Male customers.
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Ranked Origami Risk Product Quality the Highest
Origami Risk Product Quality Score by Gender
Origami Risk's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Origami Risk.
Male
4.5/5
Female
N/A
Origami Risk Pricing
Origami Risk ROI & Value For Money
4/5
Origami Risk has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Origami Risk ROI
Origami Risk's ROI score was rated highest by Male customers.
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Ranked Origami Risk ROI the Highest
Origami Risk ROI Score by Gender
Origami Risk's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Origami Risk Customer Satisfaction (CSAT)
Origami Risk Customer Satisfaction (CSAT) Score
82 / 100
Origami Risk has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
46%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Origami Risk Customer Satisfaction
Origami Risk's Customer Satisfaction score was rated highest by Male customers.
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Ranked Origami Risk Customer Satisfaction the Highest
Origami Risk Customer Satisfaction Score by Gender
Origami Risk's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Origami Risk.
100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Origami Risk Customer Service
4.1/5
Origami Risk has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Origami Risk's Customer Service
Address
222 N La Salle St, Chicago, IL 60601
Website
https://www.origamirisk.com
Phone Number
(312) 546-6515
Origami Risk's Social Links
Quick Insights into Origami Risk Customer Service
Origami Risk's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Origami Risk's Customer Service score.
Ranked Origami Risk Customer Service the Highest
Origami Risk Customer Service Score by Gender
Origami Risk's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Origami Risk.
Male
4.6/5
Female
N/A
Origami Risk as an Employer
4.5/5
Origami Risk has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Origami Risk scored a 43 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Origami Risk would recommend the brand to a friend. ENPS measures how likely Origami Risk employees would recommend working at Origami Risk to a friend.
Net Promoter Score
43
NPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 70% | Promoters |
|---|---|
| 17% | Passive |
| 13% | Detractors |
