-34
NPS
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Originate
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About Originate's Brand
Originate partners with forward-looking enterprises and high growth startups to design, build, and invest in ambitious software products.
Brand at a Glance
53%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Originate NPS
Originate's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Originate's customers would recommend using the product based on a scale of -100 to 100.
Originate Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Originate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Oct 2020 0 | Oct 2020 | 0 |
Apr 2023 -33 | Apr 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Originate Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Originate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Originate Product Quality
3.2/5
Originate has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Originate's overall Product Quality score rated by its users and customers.
Originate Product Information
Originate’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.originate.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Mobile App
Productivity
SaaS
Venture Capital & Private Equity
Originate Pricing
Originate ROI & Value For Money
2.9/5
Originate has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Originate's overall ROI score rated by its users and customers.
Originate Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Originate Customer Service
2.9/5
Originate has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Originate's overall Customer Service score rated by its users and customers.
About Originate's Customer Service
Address
580 Market St. 3rd Floor, San Francisco, CA 94104
Website
http://www.originate.com
Phone Number
(417) 714-0388
Originate as an Employer
3.4/5
Originate has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Originate scored a -34 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Originate would recommend the brand to a friend. ENPS measures how likely Originate employees would recommend working at Originate to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
