-25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Origins
Marketing or Exec? Claim Your Free Account
About Origins' Brand
Origins Get your daily glow back with new Original Skin Renewal serum.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
2.8/5
Customer Service
Origins NPS
Origins's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Origins's customers would recommend using the product based on a scale of -100 to 100.
Origins Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Origins NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Jan 2023 50 | Jan 2023 | 50 |
Oct 2023 0 | Oct 2023 | 0 |
Jun 2025 -25 | Jun 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Origins Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Origins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Origins Product Quality
4.1/5
Origins has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Origins' overall Product Quality score rated by its users and customers.
Origins Product Information
Origins’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.origins.com/
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Consumer Services
Hardware and Devices
Social
Origins Pricing
Origins ROI & Value For Money
3.5/5
Origins has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Origins' overall ROI score rated by its users and customers.
Origins Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Origins Customer Service
2.8/5
Origins has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Origins' overall Customer Service score rated by its users and customers.
About Origins's Customer Service
Address
767 Fifth Avenue 38th Floor, New York City, NY 10153
Website
http://www.origins.com/
Phone Number
212-572-6921
Origins as an Employer
3.8/5
Origins has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Origins scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Origins would recommend the brand to a friend. ENPS measures how likely Origins employees would recommend working at Origins to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
