-10
NPS
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Brand Page
Orion Health
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About Orion Health's Brand
Orion Health is an award winning, global healthcare software company that develops creative and modern solutions.
Brand at a Glance
54%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Orion Health NPS
Orion Health's Net Promoter Score (NPS) is a -10 with 30% Promoters, 30% Passives, and 40% Detractors. Net Promoter Score tracks whether Orion Health's customers would recommend using the product based on a scale of -100 to 100.
Orion Health Overall NPS
| 30% | Promoters |
|---|---|
| 30% | Passives |
| 40% | Detractors |
Orion Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Mar 2022 25 | Mar 2022 | 25 |
Oct 2023 20 | Oct 2023 | 20 |
Dec 2023 17 | Dec 2023 | 17 |
May 2024 -1 | May 2024 | -1 |
Aug 2024 12 | Aug 2024 | 12 |
Mar 2025 0 | Mar 2025 | 0 |
Nov 2025 -10 | Nov 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orion Health Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Orion Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orion Health Product Quality
3.4/5
Orion Health has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Orion Health's overall Product Quality score rated by its users and customers.
Orion Health Product Information
Orion Health’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://orionhealth.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Enterprise
Healthcare
SaaS
Orion Health Pricing
Orion Health ROI & Value For Money
3.3/5
Orion Health has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Orion Health Customer Satisfaction (CSAT)
Orion Health Customer Satisfaction (CSAT) Score
50 / 100
Orion Health has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orion Health Customer Service
3.3/5
Orion Health has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Orion Health's Customer Service
Address
Orion House, 181 Grafton Road, Grafton, 1011
Website
http://orionhealth.com
Orion Health as an Employer
4.1/5
Orion Health has a 4.1/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Orion Health scored a -10 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Orion Health would recommend the brand to a friend. ENPS measures how likely Orion Health employees would recommend working at Orion Health to a friend.
Net Promoter Score
-10
NPS Score
| 30% | Promoters |
|---|---|
| 30% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 9% | Promoters |
|---|---|
| 36% | Passive |
| 55% | Detractors |
