0
NPS
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Orion Innovation
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About Orion Innovation's Brand
IT services and solutions for leading organizations across the globe.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Orion Innovation NPS
Orion Innovation's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Orion Innovation's customers would recommend using the product based on a scale of -100 to 100.
Orion Innovation Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Orion Innovation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
Nov 2024 50 | Nov 2024 | 50 |
Jan 2025 33 | Jan 2025 | 33 |
Sep 2025 0 | Sep 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orion Innovation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Orion Innovation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orion Innovation Product Quality
4.5/5
Orion Innovation has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Orion Innovation's overall Product Quality score rated by its users and customers.
Orion Innovation Product Information
Orion Innovation’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.orioninc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Orion Innovation Pricing
Orion Innovation ROI & Value For Money
3.7/5
Orion Innovation has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Orion Innovation's overall ROI score rated by its users and customers.
Orion Innovation Customer Satisfaction (CSAT)
Orion Innovation Customer Satisfaction (CSAT) Score
100 / 100
Orion Innovation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orion Innovation Customer Service
4/5
Orion Innovation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Orion Innovation's Customer Service
Address
Monmouth Junction, NJ
Website
http://www.orioninc.com/
Phone Number
7324226445
Orion Innovation as an Employer
4.6/5
Orion Innovation has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Orion Innovation scored a 0 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Orion Innovation would recommend the brand to a friend. ENPS measures how likely Orion Innovation employees would recommend working at Orion Innovation to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
