-77
NPS
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Orkin
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About Orkin's Brand
Orkin provides residential and commercial pest control services.
Brand at a Glance
65%
Customer Loyalty
1.6/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Orkin NPS
Orkin's Net Promoter Score (NPS) is a -77 with 10% Promoters, 3% Passives, and 87% Detractors. Net Promoter Score tracks whether Orkin's customers would recommend using the product based on a scale of -100 to 100.
Orkin Overall NPS
| 10% | Promoters |
|---|---|
| 3% | Passives |
| 87% | Detractors |
Orkin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -77 | Dec 2024 | -77 |
Jan 2025 -77 | Jan 2025 | -77 |
Feb 2025 -77 | Feb 2025 | -77 |
Mar 2025 -77 | Mar 2025 | -77 |
Apr 2025 -77 | Apr 2025 | -77 |
May 2025 -77 | May 2025 | -77 |
Jun 2025 -77 | Jun 2025 | -77 |
Jul 2025 -77 | Jul 2025 | -77 |
Sep 2025 -77 | Sep 2025 | -77 |
Oct 2025 -77 | Oct 2025 | -77 |
Nov 2025 -77 | Nov 2025 | -77 |
Jan 2026 -79 | Jan 2026 | -79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orkin NPS by Gender
Male customers rated Orkin's NPS 12 points higher than Female customers.
Male
-84
Orkin's NPS was rated -84 by Male customers on Comparably.
7%
Promoters
2%
Passives
91%
Detractors
Female
-96
Orkin's NPS was rated -96 by Female customers on Comparably.
2%
Promoters
0%
Passives
98%
Detractors
Orkin NPS by Ethnicity
Orkin's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -89 | Caucasian | -89 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -80 | African American/Black | -80 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Native American -100 | Native American | -100 |
Other -94 | Other | -94 |
Orkin NPS by Age
Orkin's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Orkin NPS by Usage
Orkin's NPS was rated the highest by customers who have used Orkin's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -76 | 1 to 2 Years | -76 |
2 to 5 Years -86 | 2 to 5 Years | -86 |
5 to 10 Years -92 | 5 to 10 Years | -92 |
Over 10 Years -92 | Over 10 Years | -92 |
Orkin Customer Reviews
Out of the 26 Orkin customer reviews 3 were positive and 23 were constructive. Orkin customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Orkin Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Orkin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orkin Customer Loyalty Score by Gender
Female customers rated Orkin's Customer Loyalty score 11% higher than Male customers.
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Male
58%
Yes
Female
69%
Yes
Orkin Customer Loyalty Score by Ethnicity
Orkin's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Orkin.
62
out of 100
Caucasian
70
out of 100
Hispanic or Latino
82
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
70
out of 100
Native American
64
out of 100
Other
Orkin Customer Loyalty Score by Age
Orkin's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Orkin.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 40% | 26-30 | 40% |
31-35 60% | 31-35 | 60% |
36-40 49% | 36-40 | 49% |
41-45 58% | 41-45 | 58% |
46-50 55% | 46-50 | 55% |
51-55 80% | 51-55 | 80% |
56-60 61% | 56-60 | 61% |
61-65 83% | 61-65 | 83% |
66+ 67% | 66+ | 67% |
Orkin Customer Loyalty Score by Usage
Orkin's Customer Loyalty score was rated the highest by customers who have used Orkin's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Orkin Customer Loyalty Score by Industry
Orkin's Customer Loyalty score was rated the highest by Military and Defense industry customers, and the lowest by Education industry customers.
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Orkin Product Quality
1.6/5
Orkin has an overall Product Quality score of 1.6 out of 5 stars rated by its users and customers.
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Orkin Product Information
Orkin’s product quality score is a 1.6 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Orkin's product the highest. Reviewers from the Arts and Entertainment industry rated Orkin the lowest at 1.5.
- Website
- orkin.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Quick Insights into Orkin Product Quality
Orkin's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Real Estate industry.
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Ranked Orkin Product Quality the Highest
Ranked Orkin Product Quality the Lowest
Orkin Product Quality Score by Gender
Male customers rated Orkin's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Orkin Product Quality Score by Ethnicity
Orkin's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Orkin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Orkin Product Quality Score by Age
Orkin's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Orkin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Orkin Product Quality Score by Usage
Orkin's Product Quality score was rated the highest by customers who have used Orkin's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Orkin Product Quality Score by Industry
Orkin's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Real Estate industry customers.
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Orkin Pricing
Orkin ROI & Value For Money
1.5/5
Orkin has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Orkin's overall ROI score rated by its users and customers.
Orkin Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Orkin.
Quick Insights into Orkin ROI
Orkin's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Orkin ROI the Highest
Ranked Orkin ROI the Lowest
Orkin ROI Score by Gender
Orkin's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Orkin ROI Score by Ethnicity
Orkin's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Orkin.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Orkin ROI Score by Age
Orkin's ROI score was rated 1.5 stars by customers ages 18-25 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Orkin.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Orkin ROI Score by Usage
Orkin's ROI score was rated 1.5 stars by customers who have used Orkin's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Orkin ROI Score by Industry
Orkin's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Orkin Customer Satisfaction (CSAT)
Orkin Customer Satisfaction (CSAT) Score
13 / 100
Orkin has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
6%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
16%
Very Dissatisfied
68%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Orkin Customer Satisfaction
Orkin's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Real Estate industry.
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Ranked Orkin Customer Satisfaction the Highest
Ranked Orkin Customer Satisfaction the Lowest
Orkin Customer Satisfaction Score by Gender
Male customers rated Orkin's Customer Satisfaction score 8 points higher than Female customers.
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11 / 100
MaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 22% | |
Very Dissatisfied | 64% |
3 / 100
FemaleVery Satisfied | 1% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 1% | |
Dissatisfied | 14% | |
Very Dissatisfied | 82% |
Orkin Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Orkin's Customer Satisfaction (CSAT) score was rated 7% according to Caucasian users and customers.
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7 / 100
Very Satisfied
5%
Satisfied
2%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
19%
Very Dissatisfied
72%
CSAT according to Hispanic or Latino
Orkin's Customer Satisfaction (CSAT) score was rated 17% according to Hispanic or Latino users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to African American/Black
Orkin's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
89%
CSAT according to Asian or Pacific Islander
Orkin's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Native American
Orkin's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Orkin's Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Orkin.
7 / 100
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
70%
Orkin Customer Satisfaction Score by Age
Orkin's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Orkin.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 11% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 6% | |||||||||||||||
| 46-50 | 12% | |||||||||||||||
| 51-55 | 11% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 10% |
Orkin Customer Satisfaction Score by Usage
Orkin's Customer Satisfaction score was rated the highest by customers who have used Orkin's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Orkin Customer Satisfaction Score by Industry
Orkin's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Orkin Customer Satisfaction Score by Industry",
"text": "Orkin's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 15,
"stars": 0,
"csatScore": 15,
"text": "Orkin's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 15
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Orkin's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Orkin's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Real Estate",
"groupId": 554,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Orkin's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Orkin Customer Service
1.5/5
Orkin has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Orkin's overall Customer Service score rated by its users and customers.
About Orkin's Customer Service
Address
Atlanta, GA
Website
orkin.com
Quick Insights into Orkin Customer Service
Orkin's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Orkin Customer Service the Highest
Ranked Orkin Customer Service the Lowest
Orkin Customer Service Score by Gender
Orkin's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Orkin.
Male
1.5/5
Female
1.5/5
Orkin Customer Service Score by Ethnicity
Orkin's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Orkin.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Native American 1.5 | Native American | 1.5 |
Other 1.5 | Other | 1.5 |
Orkin Customer Service Score by Age
Orkin's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Orkin.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.8 | 36-40 | 1.8 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Orkin Customer Service Score by Usage
Orkin's Customer Service score was rated 1.5 stars by customers who have used Orkin's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Orkin Customer Service Score by Industry
Orkin's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Orkin as an Employer
2.4/5
Orkin has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Orkin scored a -77 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Orkin would recommend the brand to a friend. ENPS measures how likely Orkin employees would recommend working at Orkin to a friend.
Net Promoter Score
-77
NPS Score
| 10% | Promoters |
|---|---|
| 3% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 26% | Promoters |
|---|---|
| 9% | Passive |
| 65% | Detractors |
