100
NPS
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Brand Page
ORLEN
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About ORLEN's Brand
ORLEN is acompany in the fueling industry which consists of fueling stations with great customer service.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
ORLEN NPS
ORLEN's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ORLEN's customers would recommend using the product based on a scale of -100 to 100.
ORLEN Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ORLEN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 100 | Feb 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ORLEN Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ORLEN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ORLEN Product Quality
5/5
ORLEN has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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ORLEN Product Information
ORLEN’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Travel
ORLEN Pricing
ORLEN ROI & Value For Money
5/5
ORLEN has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ORLEN's overall ROI score rated by its users and customers.
ORLEN Customer Satisfaction (CSAT)
ORLEN Customer Satisfaction (CSAT) Score
100 / 100
ORLEN has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ORLEN Customer Service
5/5
ORLEN has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ORLEN's Customer Service
Address
Rockland M P C, NY United States of America
Website
http://www.orlen.pl/en/pages/default.aspx
Phone Number
48-24-365-0000
