-14
NPS
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Brand Page
Ormco
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About Ormco's Brand
Brand at a Glance
65%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
2.6/5
Customer Service
Ormco NPS
Ormco's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether Ormco's customers would recommend using the product based on a scale of -100 to 100.
Ormco Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
Ormco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2023 -20 | Nov 2023 | -20 |
Apr 2025 -33 | Apr 2025 | -33 |
Aug 2025 -15 | Aug 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ormco Customer Reviews
Out of the 2 Ormco customer reviews 1 was positive and 1 was constructive. Ormco customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ormco Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Ormco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ormco Product Quality
2.8/5
Ormco has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Ormco Product Information
Ormco’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.ormco.com
- Company Size
- 1,001-5,000 Employees
Ormco Pricing
Ormco ROI & Value For Money
3/5
Ormco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Ormco Customer Satisfaction (CSAT)
Ormco Customer Satisfaction (CSAT) Score
50 / 100
Ormco has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ormco Customer Service
2.6/5
Ormco has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Ormco's Customer Service
Address
1717 W Collins Ave,
Website
http://www.ormco.com
Phone Number
(800) 854-1741
Ormco as an Employer
3.8/5
Ormco has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ormco scored a -14 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Ormco would recommend the brand to a friend. ENPS measures how likely Ormco employees would recommend working at Ormco to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
