27
NPS
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Brand Page
Oro
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About Oro's Brand
Oro revolutionizes commerce with our open-source platform focused on CRM and B2B eCommerce.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.5/5
Customer Service
Oro NPS
Oro's Net Promoter Score (NPS) is a 27 with 45% Promoters, 37% Passives, and 18% Detractors. Net Promoter Score tracks whether Oro's customers would recommend using the product based on a scale of -100 to 100.
Oro Overall NPS
| 45% | Promoters |
|---|---|
| 37% | Passives |
| 18% | Detractors |
Oro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
Aug 2021 30 | Aug 2021 | 30 |
Sep 2021 27 | Sep 2021 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Oro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Oro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Oro Product Quality
4.2/5
Oro has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Oro's overall Product Quality score rated by its users and customers.
Oro Product Information
Oro serves markets in the United States, Asia, Europe, Japan, Australia, Canada, United Kingdom, Latin America, Germany, Brazil, and Mexico. Oro supports Web devices and offers products for medium and large sized businesses.
Oro’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.oroinc.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Dutch
French
German
Italian
Russian
Polish
Oro Pricing
Oro ROI & Value For Money
4.1/5
Oro has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Oro's overall ROI score rated by its users and customers.
Oro Pricing Plans
Oro has a pricing structure that accommodates medium and large businesses.
Who Uses Oro?
Medium Businesses
Large Enterprises
Oro Customer Satisfaction (CSAT)
Oro Customer Satisfaction (CSAT) Score
50 / 100
Oro has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Oro Customer Service
4.5/5
Oro has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Oro's overall Customer Service score rated by its users and customers.
About Oro's Customer Service
Address
8072 Melrose Ave, Los Angeles, CA 90046
Website
https://www.oroinc.com
Oro's Social Links
Oro as an Employer
3.7/5
Oro has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Oro scored a 27 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Oro would recommend the brand to a friend. ENPS measures how likely Oro employees would recommend working at Oro to a friend.
Net Promoter Score
27
NPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
