0
NPS
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Brand Page
Orora
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About Orora's Brand
Manufacturer and supplier of packaging products. The company supplies aluminium cans & bottles, bags & sacks, cardboard boxes, closures, folding cartons, glass bottles & jars and POS displays.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
2.7/5
Pricing
2/5
Customer Service
Orora NPS
Orora's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Orora's customers would recommend using the product based on a scale of -100 to 100.
Orora Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Orora NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Orora Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Orora users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Orora Product Quality
1.5/5
Orora has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Orora's overall Product Quality score rated by its users and customers.
Orora Product Information
Orora’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.ororagroup.com
- Company Size
- 5,001-10,000 Employees
Orora Pricing
Orora ROI & Value For Money
2.7/5
Orora has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Orora's overall ROI score rated by its users and customers.
Orora Customer Satisfaction (CSAT)
Orora Customer Satisfaction (CSAT) Score
50 / 100
Orora has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Orora Customer Service
2/5
Orora has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Orora's Customer Service
Address
109 Burwood Road, Hawthorn, 3122
Website
www.ororagroup.com
Phone Number
7
Consumer vs. Employees
Orora scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Orora would recommend the brand to a friend. ENPS measures how likely Orora employees would recommend working at Orora to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
