100
NPS
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OSG America
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About OSG America's Brand
A market leader in global energy transportation services, OSG owns and operates a fleet of International Flag and U.S Flag .
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
OSG America NPS
OSG America's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether OSG America's customers would recommend using the product based on a scale of -100 to 100.
OSG America Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
OSG America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OSG America Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OSG America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OSG America Product Quality
5/5
OSG America has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OSG America's overall Product Quality score rated by its users and customers.
OSG America Product Information
OSG America’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.osg.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
OSG America Pricing
OSG America ROI & Value For Money
5/5
OSG America has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OSG America's overall ROI score rated by its users and customers.
OSG America Customer Satisfaction (CSAT)
OSG America Customer Satisfaction (CSAT) Score
100 / 100
OSG America has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OSG America Customer Service
5/5
OSG America has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock OSG America's overall Customer Service score rated by its users and customers.
About OSG America's Customer Service
Address
Two Harbour Place 302 Knights Run Ave, Suite 1200, Tampa, FL
Website
http://www.osg.com/
Phone Number
212-953-4100
Consumer vs. Employees
OSG America scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of OSG America would recommend the brand to a friend. ENPS measures how likely OSG America employees would recommend working at OSG America to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
