-20
NPS
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Osim International
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About Osim International's Brand
Distributor of well-being and healthy lifestyle products. The company offers massage chairs, foot massagers, neck & shoulder massagers, head massagers, fitness equipment, diagnostic equipment and related products, through an online platform.
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Osim International NPS
Osim International's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Osim International's customers would recommend using the product based on a scale of -100 to 100.
Osim International Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Osim International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 33 | Jan 2023 | 33 |
Aug 2023 0 | Aug 2023 | 0 |
Apr 2024 -20 | Apr 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Osim International Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Osim International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Osim International Product Quality
3.3/5
Osim International has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Osim International's overall Product Quality score rated by its users and customers.
Osim International Product Information
Osim International’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.osim.com
- Company Size
- 1,001-5,000 Employees
Osim International Pricing
Osim International ROI & Value For Money
3.3/5
Osim International has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Osim International Customer Satisfaction (CSAT)
Osim International Customer Satisfaction (CSAT) Score
50 / 100
Osim International has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Osim International Customer Service
3.3/5
Osim International has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Osim International's Customer Service
Address
65 Ubi Avenue 1, Singapore, 408939
Website
www.osim.com
Consumer vs. Employees
Osim International scored a -20 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Osim International would recommend the brand to a friend. ENPS measures how likely Osim International employees would recommend working at Osim International to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
