0
NPS
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OSN
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About OSN's Brand
OSN is the number one premium Pay TV platform in the Middle East & Africa.
Brand at a Glance
71%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
OSN NPS
OSN's Net Promoter Score (NPS) is a 0 with 35% Promoters, 30% Passives, and 35% Detractors. Net Promoter Score tracks whether OSN's customers would recommend using the product based on a scale of -100 to 100.
OSN Overall NPS
| 35% | Promoters |
|---|---|
| 30% | Passives |
| 35% | Detractors |
OSN NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 66 | Aug 2021 | 66 |
Oct 2021 25 | Oct 2021 | 25 |
Feb 2022 0 | Feb 2022 | 0 |
May 2022 0 | May 2022 | 0 |
Jul 2022 13 | Jul 2022 | 13 |
Sep 2022 12 | Sep 2022 | 12 |
Oct 2022 30 | Oct 2022 | 30 |
May 2023 18 | May 2023 | 18 |
Jun 2023 8 | Jun 2023 | 8 |
Sep 2023 0 | Sep 2023 | 0 |
Apr 2024 -1 | Apr 2024 | -1 |
Feb 2025 0 | Feb 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OSN NPS by Gender
Female customers rated OSN's NPS 80 points higher than Male customers.
Male
-80
OSN's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
0
OSN's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
OSN NPS by Ethnicity
OSN's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Other -34 | Other | -34 |
OSN NPS by Age
OSN's NPS was rated 0 points by customers ages 31-35 on Comparably.
OSN NPS by Usage
OSN's NPS was rated the highest by customers who have used OSN's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Over 10 Years -100 | Over 10 Years | -100 |
OSN Customer Reviews
Out of the 3 OSN customer reviews 0 were positive and 3 were constructive. OSN customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
OSN Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of OSN users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OSN Customer Loyalty Score by Gender
Female customers rated OSN's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of OSN.
Male
64%
Yes
Female
70%
Yes
OSN Customer Loyalty Score by Ethnicity
OSN's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of OSN.
55
out of 100
Asian or Pacific Islander
100
out of 100
Other
OSN Customer Loyalty Score by Age
OSN's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of OSN.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
OSN Customer Loyalty Score by Usage
OSN's Customer Loyalty score was rated the highest by customers who have used OSN's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
OSN Product Quality
3.2/5
OSN has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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OSN Product Information
OSN’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.osn.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into OSN Product Quality
OSN's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used OSN's products/services for Over 10 Years.
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Ranked OSN Product Quality the Highest
Ranked OSN Product Quality the Lowest
OSN Product Quality Score by Gender
Female customers rated OSN's Product Quality score 1.8 stars higher than Male customers.
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Male
2/5
Female
3.8/5
OSN Product Quality Score by Ethnicity
OSN's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of OSN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 2.6 | Other | 2.6 |
OSN Product Quality Score by Age
OSN's Product Quality score was rated 4 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of OSN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
OSN Product Quality Score by Usage
OSN's Product Quality score was rated the highest by customers who have used OSN's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
OSN Pricing
OSN ROI & Value For Money
3.4/5
OSN has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock OSN's overall ROI score rated by its users and customers.
Quick Insights into OSN ROI
OSN's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used OSN's products/services for Over 10 Years.
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Ranked OSN ROI the Highest
Ranked OSN ROI the Lowest
OSN ROI Score by Gender
Female customers rated OSN's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of OSN.
Male
2.7/5
Female
3.3/5
OSN ROI Score by Ethnicity
OSN's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of OSN.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.3 | Other | 3.3 |
OSN ROI Score by Age
OSN's ROI score was rated 3.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of OSN.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
OSN ROI Score by Usage
OSN's ROI score was rated the highest by customers who have used OSN's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
OSN Customer Satisfaction (CSAT)
OSN Customer Satisfaction (CSAT) Score
50 / 100
OSN has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into OSN Customer Satisfaction
OSN's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used OSN's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked OSN's Customer Satisfaction.
Ranked OSN Customer Satisfaction the Highest
Ranked OSN Customer Satisfaction the Lowest
OSN Customer Satisfaction Score by Gender
Female customers rated OSN's Customer Satisfaction score 47 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of OSN.
20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
OSN Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
OSN's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OSN.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
OSN's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of OSN.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
OSN Customer Satisfaction Score by Age
OSN's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of OSN.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
OSN Customer Satisfaction Score by Usage
OSN's Customer Satisfaction score was rated the highest by customers who have used OSN's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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OSN Customer Service
3.3/5
OSN has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About OSN's Customer Service
Website
http://www.osn.com/
Phone Number
971 4 367 7038
Quick Insights into OSN Customer Service
OSN's Customer Service score was rated highest by Female customers, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked OSN's Customer Service score.
Ranked OSN Customer Service the Highest
Ranked OSN Customer Service the Lowest
OSN Customer Service Score by Gender
Female customers rated OSN's Customer Service score 0.9 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of OSN.
Male
2.2/5
Female
3.1/5
OSN Customer Service Score by Ethnicity
OSN's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of OSN.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Other 2.6 | Other | 2.6 |
OSN Customer Service Score by Usage
OSN's Customer Service score was rated the highest by customers who have used OSN's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
OSN as an Employer
Consumer vs. Employees
OSN scored a 0 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of OSN would recommend the brand to a friend. ENPS measures how likely OSN employees would recommend working at OSN to a friend.
Net Promoter Score
0
NPS Score
| 35% | Promoters |
|---|---|
| 30% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
