100
NPS
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OSRAM Licht
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About OSRAM Licht's Brand
Manufacturer of electrical equipment. The company manufactures and sells various lighting products and systems. The company's products include lamps, opto semiconductors to electronic control gears, light engines and modules, halogen lamps, LED luminaries and light management systems.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
OSRAM Licht NPS
OSRAM Licht's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether OSRAM Licht's customers would recommend using the product based on a scale of -100 to 100.
OSRAM Licht Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
OSRAM Licht NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OSRAM Licht Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OSRAM Licht users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OSRAM Licht Product Quality
4/5
OSRAM Licht has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock OSRAM Licht's overall Product Quality score rated by its users and customers.
OSRAM Licht Product Information
OSRAM Licht’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.osram-group.com
- Company Size
- 10,000+ Employees
OSRAM Licht Pricing
OSRAM Licht ROI & Value For Money
3.5/5
OSRAM Licht has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock OSRAM Licht's overall ROI score rated by its users and customers.
OSRAM Licht Customer Service
4/5
OSRAM Licht has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock OSRAM Licht's overall Customer Service score rated by its users and customers.
About OSRAM Licht's Customer Service
Address
, Munich, 80807
Website
www.osram-group.com
Phone Number
7
OSRAM Licht as an Employer
3.2/5
OSRAM Licht has a 3.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
OSRAM Licht scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of OSRAM Licht would recommend the brand to a friend. ENPS measures how likely OSRAM Licht employees would recommend working at OSRAM Licht to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
