-100
NPS
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OSRAM Opto Semiconductors
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About OSRAM Opto Semiconductors' Brand
OSRAM Opto Semiconductors is one of the world’s leading opto component manufacturers and offers its customers components and solutions
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
4/5
Customer Service
OSRAM Opto Semiconductors NPS
OSRAM Opto Semiconductors's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OSRAM Opto Semiconductors's customers would recommend using the product based on a scale of -100 to 100.
OSRAM Opto Semiconductors Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OSRAM Opto Semiconductors NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OSRAM Opto Semiconductors Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OSRAM Opto Semiconductors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OSRAM Opto Semiconductors Product Quality
4/5
OSRAM Opto Semiconductors has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock OSRAM Opto Semiconductors' overall Product Quality score rated by its users and customers.
OSRAM Opto Semiconductors Product Information
OSRAM Opto Semiconductors’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.osram-os.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Productivity
OSRAM Opto Semiconductors Pricing
OSRAM Opto Semiconductors ROI & Value For Money
3/5
OSRAM Opto Semiconductors has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock OSRAM Opto Semiconductors' overall ROI score rated by its users and customers.
OSRAM Opto Semiconductors Customer Satisfaction (CSAT)
OSRAM Opto Semiconductors Customer Satisfaction (CSAT) Score
100 / 100
OSRAM Opto Semiconductors has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OSRAM Opto Semiconductors Customer Service
4/5
OSRAM Opto Semiconductors has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock OSRAM Opto Semiconductors' overall Customer Service score rated by its users and customers.
About OSRAM Opto Semiconductors's Customer Service
Address
1150 Kifer Road Suite 100, Sunnyvale, CA 94086
Website
http://www.osram-os.com/
Phone Number
4087389120
OSRAM Opto Semiconductors as an Employer
Consumer vs. Employees
OSRAM Opto Semiconductors scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of OSRAM Opto Semiconductors would recommend the brand to a friend. ENPS measures how likely OSRAM Opto Semiconductors employees would recommend working at OSRAM Opto Semiconductors to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
